Currys plc
Lead Delivery Manager - Loyalty
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Lead Delivery Manager - Loyalty
Location: Waterloo - Hybrid Working Hours: Full Time Type: Fixed Term Contract (12 Months) Grade: 5
About Currys
At Currys, we’re driven by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service we provide to customers—and it’s thanks to our team of 25,000 caring and committed colleagues. We work together, learn, and grow, celebrating the moments that make our work remarkable.
About the Role
As the Lead Delivery Manager – Technology, you will lead the delivery of the Customer First Loyalty Programme—a complex, high-value £3–7m initiative spanning digital identity, loyalty, personalisation, and omnichannel customer engagement.
You will partner closely with business and commercial stakeholders to translate customer and commercial needs into high-quality, scalable technology outcomes. Your responsibilities include:
- Leading end-to-end delivery accountability, managing scope, schedule, budget, quality, resourcing, and risk.
- Defining and executing delivery strategy, approach, and plans aligned with governance standards and best practice.
- Driving stakeholder alignment across business, technology, commercial teams, and external partners to ensure customer-led outcomes.
- Ensuring robust governance, reporting, and proactive escalation via SteerCo and governance forums.
- Leading change and release management, guaranteeing controlled, high-quality deployments.
- Maintaining strong financial management, including budget control, forecasting, and value/benefit tracking.
- Leading Agile and lean delivery practices, embedding continuous improvement.
- Inspiring and aligning delivery teams and suppliers to drive pace, accountability, and performance.
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You will operate across matrixed teams and third-party partners, balancing alignment, pace, and accountability while fostering collaboration and agility.
Key Responsibilities
- Lead the delivery of multiple high-value technology initiatives (£3–7m) within the Loyalty programme, including platforms and digital domains.
- Own end-to-end delivery accountability, ensuring scope, schedule, budget, quality, resourcing, and risk are fully managed.
- Define and execute the overearching delivery strategy, aligned with governance standards.
- Drive clear stakeholder alignment across business, technology, commercial, and external teams.
- Maintain robust governance, reporting, RAG status, and proactive escalation.
- Lead cross-team delivery, managing dependencies, integrations, and interdependencies.
- Own change and release management, ensuring high-quality, controlled live deployments.
- Manage financial performance, including budgets, forecasting, and benefit tracking.
- Shape and deliver digital experiences driving adoption and engagement.
- Lead, coach, and motivate delivery teams and suppliers to drive performance.
- Champion agile and lean practices while embedding continuous improvement.
Requirements
- Proven track record (5+ years) delivering complex, high-value technology initiatives at scale (e.g., MuleSoft, Oracle, Salesforce, Microsoft Azure).
- Experience in enterprise-scale platforms within large, complex organisations (e.g., FTSE 250) and familiarity with matrix structures.
- Strong delivery expertise in loyalty, digital, or CRM platforms, with a deep understanding of personalisation, omnichannel journeys, and customer data.
- Broad familiarity with emerging tech trends and best practices.
- Exceptional stakeholder management and communication skills, with the ability to influence and challenge at all levels.
- Proven ability to operate in programme/product-led organisations, shaping teams for success.
- Experience delivering using both Agile and Waterfall methodologies, adapting approaches as needed.
- Strong leadership capability, including the ability to inspire, align, and enhance team performance.
- Highly organised, with excellence in planning, prioritisation, and problem-solving.
- Resilient, adaptive, comfortable navigating ambiguous, fast-paced environments.
- Experience owning budgets and financial performance, including benefit tracking for initiatives over £3m.
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Benefits
Join our team, and we’ll support your career journey with:
- New opportunities, training, and lifelong skill development—helping you build the future you want.
- A chance to make an impact—we’re the UK’s biggest tech recycler and repairer, positively influencing people and the planet.
- An inclusive, diverse culture where every voice is welcome.
- Supportive processes: If you need assistance with your application, please email careers@currys.co.uk.
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