Group Lotus
Lead Engineer - Field Quality
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Lead Engineer - Field Quality
Lead Engineer – Field Quality Team
At Lotus Cars Limited, our state-of-the-art manufacturing facility in Hethel is at the heart of crafting world-class, high-performance, lightweight sports cars—models like the Emira and all-electric Evija—which are celebrated across the globe.
As we elevate our capabilities and expand our global presence, we are seeking a Lead Engineer to join our dynamic Field Quality team.
Summary
This crucial role ensures delivery of class-leading product to Lotus customers. You’ll be part of an agile team, responsible for fast containment and resolution of all field concerns within our new manufacturing facility. We’re looking for applicants—from within and beyond the automotive sector—who embody Lotus’ entrepreneurial spirit and aspire to shape the role for exceptional customer experiences.
What You’ll Do
Resolving Top Warranty Items
- Drive continuous improvement on top warranty items through robust practical problem solving.
- Collaborate with all areas of the business to close out concerns and problems beyond formal reviews.
- Exceed customer expectations in every way.
- Champion class-leading, robust practical problem solving.
Critical Issue Management
- Coordinate critical issues within the field action process, ensuring tight resolutions.
- Work with key stakeholders to gather and populate all information in project documents.
- Lead issues through the technical review group timeline, driving mitigation plans and campaign launch timelines for field actions.
- Maintain the field action process, adhering to industry standards.
- Improve the current system to promote best practices.
- Compile critical concern documentation for clear review by senior leadership—covering technical and cost proposals.
- Serve as the single point of contact for market communications, including campaign launches, and meet regional authority expectations.
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Future Strategy
- Support new product strategy.
- Develop and execute a propagation system strategy for future models and customers.
Reporting Structure and Communication
- Maintain, monitor, and drive core KPI deliverables.
- Reduce total cost of quality in warranty.
- Use PowerBI visuals to generate updates on campaign and warranty status for senior leadership.
What You’ll Bring
Knowledge
- Degree qualifications in a relevant field.
- Experience in lean operations is desirable but not essential.
- Strong problem-solving ability.
- Proficiency in Microsoft Office.
- Understanding of previous manufacturing and warranty/ERP systems is desirable, not essential.
Key Behaviours
- Self-starter—able to work under initiative with ‘presence’, assertiveness, articulation, and a highly logical approach for high senior management credibility. Ability to thrive under pressure and with a proactive mindset.
- Demonstrates:
- Respect
- One Team mentality
- Ambition and Drive
- Analytical, structured, confident, with outstanding verbal and written communication and negotiation skills.
- Skilled at building cross-functional relationships with superb interpersonal skills.
What We Offer
- Company Car scheme (ECOS): Hassle-free commutes.
- 25 Vacation Days + public holidays: Time to recharge, explore, or relax.
- Performance Bonus: Exclusive, non-contractual scheme rewarding outstanding contributions.
- Future-Proof Pension: Securing your financial future while thriving.
- Private Healthcare: Premium coverage to keep you and your health at your best.
- Hybrid Working: Flexibility to work remotely when required—be present in the office when necessary.
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Additional Information
- Role based at the Hethel plant under Lotus’ flexible working policy.
- Applicants must be eligible to work in the UK without Visa sponsorship.
About Our Company
Our Group Lotus is a global performance car brand with a legacy of innovation spanning over 75 years. Known for iconic designs and engineering excellence, we now focus on the electrical future. In 2022, we launched the Eletre, the world’s first all-electric Hyper-SUV. In 2023, we debuted the fully electric Hyper-GT, Emeya.
As part of our team, you push boundaries—both for the car industry and yourself. Lotus heritage is rooted in the pioneering mindset of founder Colin Chapman. Since his days crafting championship-winning racing cars in Hethel, Norfolk (1950s), the UK facilities have evolved, now offering diverse roles across manufacturing (Norwich), research (near Warwick), and more.
At Lotus, we value diversity and inclusion as essential to success. Learn more here: Equity, Diversity & Inclusion in Lotus Cars.
Ready to join? Build your future with Lotus Cars. Explore the career site for our values: Sophisticated. Rebellious. Pioneering. Lotus Manufacturing Careers Page.
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