Lotus UK Manufacturing
Lead Engineer - Field Quality
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Lead Engineer - Field Quality
Lead Engineer – Field Quality Team
Lotus Cars Limited, Hethel, Norfolk
Lotus Cars is renowned for crafting world-class, high-performance, and lightweight sports cars celebrated across the globe. Lotus Cars Limited serves as the company’s manufacturing HQ in the UK, producing iconic models such as the Emira and the all-electric Evija.
As we continue to elevate our capabilities and global presence, we are seeking a Lead Engineer to join our dynamic Field Quality team at our state-of-the-art manufacturing facility in Hethel.
Summary
This role is critical to deliver class-leading product quality to Lotus customers. You will be part of an agile team responsible for driving fast containment and resolution of all field concerns within our new manufacturing facility.
We are looking for a candidate within and beyond the automotive sector, exhibiting Lotus’ famous entrepreneurial spirit and an aspiration to shape the role to deliver exceptional customer experiences.
What You’ll Do
Resolving Top Warranty Items
- Drive continuous improvement on top warranty items through robust problem-solving.
- Collaborate across all business areas to close concerns and problems outside formal reviews.
- Exceed customer expectations.
- Champion class-leading problem-solving.
- Go over and above delivered standards.
Critical Issue Management
- Coordinate critical field issues within the Field Action Process.
- Work with key stakeholders to gather and document all relevant information.
- Lead each issue through the Technical Review Group (TRG) timeline, driving mitigation and campaign launch plans.
- Optimise and maintain the Field Action Process, adhering to industry best practices.
- Prepare clear, concise documentation for senior leadership reviews (including technical and cost proposals).
- Act as the single point of contact for market communications (campaign launch + regional authority compliance).
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Future Strategy
- Support new product strategy implementations.
- Develop and execute a future warranty system strategy for upcoming models and customers.
Reporting & Communication
- Maintain, monitor, and drive core KPI deliverables.
- Reduce total cost of quality (COQ) in warranty claims.
- Report warranty data via PowerBI visuals, updating senior leadership on campaign and warranty status.
What You’ll Bring
Expertise & Experience
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Degree qualification in a relevant technical field (essential).
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Experience in lean operations (favourable but not essential).
-
Strong problem-solving ability.
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Proficiency in Microsoft Office.
Familiarity with:
- Manufacturing operations (favourable but not essential).
- Warranty/ERP systems (favourable).
Key Behaviours
- Self-starter, free thinker and owner of outcomes. Must demonstrate presencing, accountability and logical reasoning in interactions with executive leaders.
- Adapts confidently under pressures and operates proactively.
- Appreciate and champion "one team" principles.
- Analytically rigorous, with structured thinking and ability to distil complex scenarios.
- Possesses excellent verbal and written communication, negotiation, and interpersonal skills.
- Builds cross-functional collaborations effectively.
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What We Offer
- Company Car Scheme (ECOS Flat Fare) – hassle-free, eco-friendly travel solutions.
- 25 Vacation Days + Bank Holidays – enjoy flexibility and wellbeing time.
- Performance Bonus – non-contractual rewards for exceptional contributions.
- Future-Proof Pension Scheme – securing long-term financial health.
- Comprehensive Private Healthcare – priority on personal and professional wellness.
- Hybrid Working Model – balance between in-office collaboration and remote flexibility at Hethel Plant.
Additional Notes
- Working eligibility: Valid UK work authorisation only (no visa sponsorship available).
- Team Culture: Embrace Lotus’ collaborative, innovative, and pioneering values.
- See our company ethos and roles: Lotus Manufacturing Careers Site
About Lotus
Group Lotus is a world-leading sports car manufacturer, renowned for over 75 years of iconic design, ground-breaking engineering and F1 heritage. We are pioneering the electrical future with models like:
- Evija (all-electric hypercar).
- Eletre (world’s first all-electric hyper-SUV).
- Emira (combined performance and everyday practicality).
- Hyperlite (forthcoming electric performance car).
As part of the Lotus family, you’ll push boundaries—industry-shaping and personal leadership. JoinHethel, the heart of Lotus manufacturing for over 60 years.
Our People: Strong on diversity, inclusion and talent from all backgrounds. We foster ambition and collaboration to thrive globally. Read more: Equity, Diversity & Inclusion in Lotus Cars.
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