hackajob
Lead Engineer - Workplace Technology & Automation
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Lead Engineer - Workplace Technology & Automation
Lead Engineer – Workplace Technology & Automation
(Hired through Hackajob collaboration with Dunnhumby Ltd)
Dunnhumby is the global leader in Customer Data Science, working with leading retailers and brands to place the customer experience at the heart of business strategy. With over 2,500 experts across Europe, Asia, Africa, and the Americas, we partner with global giants like Tesco, Coca-Cola, Nestlé, Unilever, and Metro to deliver measurable growth through data-driven insights and transformative technology.
We are seeking a Lead Engineer – Workplace Technology & Automation to serve as an internal consultant across our function. This role will identify game-changing opportunities, shape scalable solutions, and drive practical improvements in workplace services, automation, and platform operations. A hands-on, non-managerial position suited to someone with deep Microsoft expertise, a consultative approach, and the ability to deliver tangible improvements.
Key Responsibilities
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Lead technical architecture reviews, risk assessments, and design decisions to ensure robust, scalable solutions.
- Create roadmaps, reusable checklists, and standardised reference patterns to enhance delivery quality.
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Drive automation and AI adoption to:
- Reduce manual effort and improve operational consistency.
- Mature Copilot usage, developing custom enterprise agents and plug-ins for Microsoft workflows.
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Design and implement automation frameworks using:
- Scripting (PowerShell/Disc), APIs, and infrastructure-as-code.
- Microsoft 365 integrations with ServiceNow and other support platforms.
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Act as an internal consultant, shaping ideas into actionable plans using agile practices (user stories, backlog-driven delivery).
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Collaborate with vendors and external partners to ensure standards-aligned delivery.
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Must-Have Skills & Experience
- 10+ years of expertise in the Microsoft ecosystem, including:
- Microsoft 365 (SharePoint, Teams, Outlook, Viva ops)
- Microsoft Copilot (enterprise warf-planning and bot development)
- Intune, Entra ID (formerly Azure AD), and Microsoft security solutions
- Proven experience designing and deploying enterprise automation solutions (e.g., workflow optimisation, process automation).
- Strong hands-on experience using AI to enhance operations, including RPA, workflow automation, and self-service AI tools.
- Proficiency in:
- PowerShell, scripting (Python/JS in PowerShell context where applicable), and automation tooling.
- API-first integrations (REST, Graph API), especially within Microsoft ecosystems.
- Expertise in infrastructure-as-code (IaC) (Azure Blueprints/ARM templates, Terraform for MS cloud automation).
- Experience in agile delivery environments, including:
- Collaborating on backlog refinement, user story sizing, and XP-informed QA.
- Delivering projects across cross-functional teams with relevance to IT/Support/DevOps.
- Ability to shape roadmaps and translate business needs into plannable priorities.
- Leading stakeholder engagement, including translating technical complexity to business stakeholders.
- Senior individual contributor ( svar, frilanser eller internt konsulent ) experience, with a record of SC situations producing well-received or breakthrough results.
Bonus (Good-to-Have) Skills
- ServiceNow experience, specifically its integration with Microsoft 365 (contentmastering, flow mapping) or platform management workflows.
- Background in support desk/servicedesk process redesign leveraging automation before/the probdule of this role.
- Experience in standard-setting and operating models for AI-driven automation services.
- Certifications supporting:
- TOGAF (enterprise architecture)
- Scrum Master / XP/Scrum program (certified/familiar)
- Microsoft SC-300, MD-102, or AZ-500 (security, 365 admin or cloud)
- Exposure to other MDM platforms ( macOS/Linux devices/inventory).
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Why Work with Dunnhumby?
We don’t just meet standards—we set them. In return for your expertise, we offer:
- A premium rewards package standard for tech leaders.
- Flexibility we value: expect dynamic hours, but also birthday off alongside personal holiday time.
- Invest in an emerging workspace automation domain; think fast prototyping in a small start-up feel. We value experimentation, learning through getting dirty, not merely mobility analytics.
- Commitment to diversity and inclusion as daily practice:
- Thriving community networks for all backgrounds: dh Gender Equality, dh Proud, dh Family, dh One, dh Enabled, and dh Thrive.
- DEI is embedded at all hiring stages—let us know if there’s anything we can do to make your application inclusive.
- Our remote/flexible work philosophy aims to match your progress to your work/life balance. Roles differ, so let your recruiter know which company your preferences align with best.
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