Sainsbury's
Lead Food Manager
Birmingham
£36.3k/yr
Posted 3 days ago
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Lead Food Manager
Lead Food Manager
Key Responsibilities
- Lead a small team of food managers to deliver high standards of grocery shop-floor performance within our supermarkets
- Collaborate closely with the store leadership team to execute trading events (e.g., Christmas, Easter campaigns) and drive success
- Take full accountability for the store in the absence of a store manager, while demonstrating leadership through:
- Role modelling and coaching for efficiency and excellence
- Supporting compliance with processes and safety protocols
- Enthusing a passion for exceptional customer service
- Oversee large team performance, ensuring:
- Staffing availability, readiness, and engagement on the shop floor
- Proper handling of people matters, including recognition for success and resolution of difficult situations
What Makes an Outstanding Lead Food Manager?
A passionate and ambitious leader who:
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- Grows high-performing teams by embedding ambition in both customers and colleagues
- Proven management experience, particularly in fast-paced, customer-facing roles
- Comfortable operating independently, taking charge in senior absence
- Focused on high performance: balancing efficiency with strong colleague engagement
- Skilled in data-driven decision-making, interpreting KPIs (e.g., sales, stock availability, customer satisfaction) and deriving actionable insights
- A champion of inclusivity, fostering an inclusive team culture
- Expert in sensitive people management, including:
- Handling disciplinaries
- Addressing performance issues
- Managing formal employee relations
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Essential Requirements
- Leadership in large teams: Proven success in developing leaders, building accountable, high-performing teams, and cultivating ownership
- Customer excellence: Established track record of delivering exceptional shopper experiences within complex operations through team leadership
- Driving KPI improvement: Clear success in enhancing metrics such as sales, stock availability, customer satisfaction, and colleague engagement
- People management: Extensive experience resolving performance, absence and formal employee relations cases with fairness, judgement and confidence
- Operational leadership: Proven ability to:
- Lead departmental performance in retail, hospitality, or food service
- Own store operations independently, stepping in when senior management is unavailable
- Leadership of change: Capacity to drive operational transformation, whether through:
- Implementing new working methods
- Embedding robust systems
- Changing team mindsets for lasting improvement
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Skills
Team Leadership
Operational Management
KPI Analysis
Employee Relations
Performance Management
Customer Experience
Change Management
Compliance
Stakeholder Management
Coaching
Resource Planning
Conflict Resolution