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Lead Generation and Telemarketing Apprentice
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About the Role
To generate leads for SWAP courses and other programmes, working in a target-driven environment to maximise learner recruitment. The role also involves supporting departments with a range of administrative duties to ensure the effective delivery and coordination of programmes.
What You'll Do at Work
- Increase employer engagement by actively sourcing and developing relationships with employers to secure additional live vacancies, supporting learner progression and strengthening opportunities linked to SWAP and other courses.
- Manage inbound and outbound calls with learners, including welcome calls, support calls, and queries.
- Respond to electronic enquiries, providing guidance, advice, or signposting.
- Maintain accurate learner contact records.
- Support retention, engagement, and completion activities, including newsletters.
- Support the Co-ordinator and senior administrator with reports, admin tasks, and meeting minutes.
- Provide general administrative support, including stationery orders.
- Manage employer and learner enquiries across phone, email, and post.
- Support marketing activity including calls, emails, post, and newsletters.
- Re-engage former employers and support partnership development.
- Maintain accurate CRM records and campaign data.
- Run reports to support campaign monitoring and performance.
- Build and maintain relationships with employers.
- Support events and networking activities when required.
- Meet agreed targets and KPIs.
General
- Attend and contribute to whole college, department or other meetings as required.
- Represent and promote the colleges at internal/external events and meetings.
- Attend training and development opportunities as agreed.
- Maintain and increase skills and knowledge relevant to the role through training and CPD activity.
- The working week is to be divided between different campuses as required.
- Maintain student and college data in line with college policies and procedures.
- Comply with and implement relevant health, safety, security and welfare processes as required by statutory or college procedures.
- The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Where You'll Work
Greenwich Park Campus
King George Street
Greenwich
SE10 8QB
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Training provider
LONDON SOUTH EAST COLLEGES
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
Training will take place at work and in college online and at Orpington Campus.
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other Requirements
- Experience of working in a call centre/lead generation environment.
About This Employer
London South East Colleges is a thriving further education college with seven campuses across Bexley, Bromley, Greenwich and Lambeth. Our ambition is to transform lives by the power of learning. We know that education has a hugely positive impact on people’s lives and are passionate about helping you to realise your potential.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Full time employment or progression to a higher level apprenticeship.
Ask a Question
The contact for this apprenticeship is:
LONDON SOUTH EAST COLLEGES
Evelyn Nartey
apprenticeships@lsec.ac.uk
02045825037
The reference code for this apprenticeship is VAC2000041938.
Apply Now
Closes in 18 days (Friday 31 July 2026 at 11:59pm)
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