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Job Purpose
The Tele Sales Executive is responsible for generating new business opportunities and driving revenue growth by promoting the company's outsourced employment solutions. This includes Umbrella Employment, CIS services, Payroll Bureau solutions, and Accountancy Services to contractors, recruitment agencies, SMEs, and limited company directors.
The role focuses on identifying prospective clients, understanding their requirements, and scheduling meetings for the sales team to execute.
- Proactively generate new business through outbound telephone prospecting.
- Contact recruitment agencies to introduce the company's services.
- Identify client needs and recommend appropriate solutions across:
- Umbrella Employment
- CIS Payroll
- Payroll Bureau Services
- Limited Company Accountancy Services
- Develop and maintain a healthy sales pipeline using the company's CRM system.
- Qualify leads and schedule appointments where appropriate.
- Convert enquiries into new clients while achieving agreed sales targets.
- Educate prospective clients on compliant payroll and employment solutions.
- Handle objections confidently and professionally.
- Maintain accurate records of all customer interactions and opportunities.
- Work closely with the sales team to ensure a smooth client experience.
- Keep up to date with changes in payroll legislation, CIS regulations, employment law, and HMRC guidance relevant to the services offered.
- Represent the company professionally while maintaining high standards of customer service.
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Key Performance Indicators (KPIs)
- Number of outbound calls made
- Qualified appointments generated
- Conversion rate from lead to client
- Value of new payrolls onboarded
- CRM accuracy and activity levels
- Client retention during the onboarding period
Skills & Competencies
- Excellent telephone communication and interpersonal skills.
- Strong consultative selling and relationship-building abilities.
- Ability to explain complex payroll and employment solutions in simple terms.
- Commercial awareness and customer-focused approach.
- Strong negotiation and objection-handling skills.
- Self-motivated with the ability to work independently.
- Excellent organisational and time management skills.
- Comfortable working to individual and team sales targets.
- Competent with CRM systems and Microsoft Office.
Experience & Qualifications
Essential
- Previous experience in telesales, business development, or outbound sales.
- Proven track record of achieving or exceeding sales targets.
- Excellent communication and listening skills.
- Strong IT skills.
Desirable
- Experience within one or more of the following sectors:
- Umbrella Employment
- Recruitment
- Payroll
- Accountancy
- Employment Services
- Knowledge of:
- PAYE
- CIS
- Umbrella Employment
- Payroll Bureau services
- HMRC compliance
- Experience selling B2B services.
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Personal Attributes
- Driven by achieving and exceeding targets.
- Confident, enthusiastic, and resilient.
- Professional and trustworthy.
- Quick learner with a genuine interest in employment and payroll services.
- Positive attitude with a solutions-focused mindset.
- High attention to detail.
- Strong work ethic and commitment to delivering excellent customer service.
What Success Looks Like
The successful Tele Sales Executive will consistently generate qualified opportunities and contribute to sustainable business growth while ensuring customers receive compliant, high-quality outsourced employment solutions.
What We Offer
- Competitive basic salary.
- Uncapped commission structure.
- Ongoing product and compliance training.
- Career progression opportunities.
- Supportive team environment.
- Pension scheme.
- Annual leave entitlement.
- Employee recognition and incentive programmes.
Career Progression
This role provides an excellent opportunity to develop into positions such as:
- Senior Business Development Executive
- Business Development Manager
- Account Manager
- Sales Team Leader
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