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Lead Infrastructure Engineer Manchester (4 days in office) | Permanent
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Lead Infrastructure Engineer Manchester (4 days in office) | Permanent
About the Company
Our client is a fast-growing UK managed services provider delivering complex hybrid cloud and on-premises infrastructure services across some of the most demanding managed environments in the UK. Following the award of significant public sector contracts, with more already in the pipeline, they are now building a dedicated delivery team. This is the most senior technical role in it.
About the Role
The Infrastructure Lead for a brand-new five-person managed services delivery team, built around a major government contract starting in August 2025. You are the technical authority for this team.
Reporting into the Head of Technical Services, you sit above two Senior Infrastructure Engineers and two Infrastructure Engineers. When the T2s can't resolve it, it comes to you. You'll lead major incident response, chair post-incident reviews, present complex RFCs to the Change Advisory Board, and own vendor relationships with Dell, HPE, VMware (Broadcom), and Microsoft.
This is a government client environment: highly process-driven, ITIL-heavy, structured change control with no exceptions.
A note on priorities: The single most critical requirement for this role is Linux and cloud automation depth.
The business already carries deep VMware expertise in-house. What the team needs above all else is a genuine Linux authority who can write Ansible playbooks, build Azure automation, and go deep when a Linux environment breaks. VxRail experience is useful but not the make-or-break criterion.
What You'll Be Doing
- Leading P1 and P2 incident response; delivering RCA reports within 5 business days
- Acting as the primary escalation point for Linux, cloud automation, and complex cross-platform incidents
- Managing Dell VxRail cluster lifecycle including upgrades, node expansion, and VSAN health
- Advanced VMware VCF operations: vSphere, VSAN, NSX troubleshooting, DRS/HA tuning
- Owning Veeam Backup & Replication architecture including policy design, SureBackup/SureReplica, and DR runbooks
- Managing HPE ProLiant hardware lifecycle and HPE MSA 2050 SAN administration
- Delivering monthly capacity management reports and strategic recommendations
- Preparing and presenting complex RFCs to the weekly Change Advisory Board
- Developing and maintaining PowerShell and Bash/Ansible automation
- Mentoring T1 and T2 engineers and building the team's Linux capability over time
- 1-in-5 weekly on-call as the senior technical escalation point
What We're Looking For
- 10+ years in enterprise infrastructure engineering or operations with significant managed services exposure
- Deep Linux expertise across RHEL, CentOS, Ubuntu, and Oracle Linux; Ansible playbook ownership at build level; strong Bash scripting
- Azure cloud automation proficiency: Bicep, ARM, Azure DevOps
- Strong VMware knowledge: vSphere, VSAN, NSX; VxRail experience useful but not critical
- Veeam Backup & Replication at architecture level: policy design, SureBackup, DR runbook ownership
- Azure proficiency: VM management, Backup/ASR, Update Manager, Azure Arc, Sentinel
- HPE ProLiant (Gen 7-10): iLO, SPP, Smart Array, MSA 2050 SAN
- ITIL change and incident management at senior level including CAB participation and RCA delivery
- Process-driven temperament with patience for government-style change control
- No "too senior to patch" attitude; all five engineers participate in patch cycles regardless of seniority
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What's in it for You
- Competitive base salary and generous on-call bonus
- Manchester-based hybrid (typically 4 days/week in office), with occasional travel to the client
- Competitive on-call package with weekly retainer and additional pay per call-out
- Post-probation certification support: VMware VCAP, AZ-104, Veeam VMCE
- Access to an experienced peer group including presales architects, solution engineers, and technical leadership
- Realistic paths into solution architecture or broader technical leadership for the right person
Required: VCP-DCV or VCAP; AZ-104 or equivalent
Desirable: Dell VxRail certification; HPE ASE; Veeam VMCE
A police screening check is required. Candidates must have been UK-resident for at least 5 years.
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About the Company
Our client is a fast-growing UK managed services provider with a strong track record delivering complex managed infrastructure services across.
This is a business on a genuine upward trajectory, new contracts being signed, new teams being built, and a roadmap that creates real opportunity for the right people.
About the Role
These are two brand-new Infrastructure Engineer positions, created to support a high-profile public sector managed services contract. You'll be joining at the ground level of a five-person team, built from scratch, supporting the managed infrastructure estate of government clients.
Reporting into an experienced technical lead, you'll work within a structured, ITIL-aligned, process-driven environment. The end clients are government, change control is rigorous, and processes exist for a reason. If you're someone who can work methodically within that framework, this is the role for you.
This is not a traditional helpdesk position. You'll be managing monitoring platforms, triaging and resolving incidents, validating backup operations, and supporting regular patch cycles. Volume is real, approximately 15–25 tickets per day, around 1,290 servers to keep an eye on, but so is the structure and support around you. Out-of-hours on-call is limited to P1 critical incidents only; you won't be called at 2am for routine maintenance.
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What You'll Be Doing
- Managing and triaging alerts from LogicMonitor and Azure Monitor, closing noise, escalating genuine incidents
- Owning the ticket lifecycle in ServiceNow, triage, categorise, prioritise, resolve or escalate
- Running daily Veeam Backup & Replication job status checks across the server estate (~1,290 servers) and logging failures
- Supporting the Senior Engineers during regular Windows patching cycles — the estate patches on a rolling four-week schedule and everyone participates, regardless of level
- Basic Azure VM troubleshooting (connectivity, disk, performance) and VMware vSphere operations (VM console, snapshots, resource monitoring)
- Windows Server administration, service restarts, event log analysis, disk space management, DNS/DHCP basics
- Acting as first responder for P1 critical alerts during on-call periods (1-in-5 weekly rotation), responding within 15 minutes and escalating if needed
We're looking for:
- 1–5 years in enterprise infrastructure or MSP environments
- Solid Windows Server experience; Group Policy, service troubleshooting, event log analysis
- VMware vSphere awareness, able to power on VMs, migrate between hosts, and know where to look when something goes wrong
- Comfortable with patching cycles and disciplined change management processes
- A process-first mindset, this is a government client environment; you need to work within structure, not around it
Bonus: ServiceNow experience, Veeam familiarity, LogicMonitor / Azure Monitor exposure, Azure VM basics
What's in it for You
- Manchester-based, hybrid working, office preference of around 4 days per week, with flexibility
- Competitive on-call package with a weekly retainer and additional pay per call-out — out-of-hours cover is P1 critical incidents only
- Post-probation access to certification support (AZ-900, AZ-104, VMware VCA) — aligned to your development goals and business need
- You won't be siloed, you'll have access to experienced engineers across a wide technical community, including presales architects and solution engineers
- Real progression pathways as the team develops, from Infrastructure Engineer through to Senior and Lead-level roles
- A business that is genuinely moving, this contract is the first of what is expected to be a growing public sector practice
Note: A police screening check is required for all candidates given the government client base. Candidates should have been resident in the UK for at least 5 years.
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