Zepz
Lead Investigations & Disputes Analyst
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Lead Investigations & Disputes Analyst
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we’re dedicated to breaking down barriers for our customers and teammates. Our purpose is to provide a lifeline and create opportunities for cross-border communities that need it most through cutting-edge finance and technology.
Zepz powers WorldRemit and Sendwave, driven by the mission to celebrate the impact of migrants—both at home and abroad. We’re not just moving money; we’re building a world that recognises and supports global connections.
Who You’ll Be Joining
We seek mission-driven builders who thrive in a fast-paced environment, connecting to a deeper purpose. Our team is a constantly evolving group of experts who enjoy solving problems and bringing clarity to tough challenges.
At Zepz, we’re:
- Relentless Learners – Always seeking feedback and striving for improvement
- Responsible Owners – Treating company resources as our own
- Transparent Communicators – Keeping our team aligned through open, honest dialogue
Our Core Commitments
Our culture is built on three key principles:
- Integrity – We always do the right thing.
- Outcomes – We work for our customers, focusing on their success.
- Velocity – We’re fast, maintain high energy, and make smart decisions quickly.
Perks of Joining Our Team
- High-trust culture: Empowerment through responsibility and high ownership.
- Remote-first flexibility: Work from wherever you’re most productive.
- Tailored location-specific perks: Unlimited annual leave, strong healthcare, employee discounts—all designed to support your well-being.
- High-performing expectations: Bring commitment to your work in return.
This is a place where trust and excellence go hand in hand—you’ll get the support to thrive.
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About the Role & Team
This cross-functional team includes data analysts, accountants, and operations managers. Their scope extends beyond traditional financial reconciliations to include:
- Upstream data procurement and analysis
- Downstream investigations of mismatched records
- Cross-organisational engagement to resolve root causes of reconciliation discrepancies
Their core mission is to ensure Zepz accurately represents money owed to/from partners in financial statements. This safeguards all users—ensuring funds are paid out correctly and unpaid amounts are recovered to invest in the business.
The team also:
- Prevents losses by quickly identifying errors in payment processes
- Works cross-functionally and externally to resolve issues promptly
Role: Lead Investigations & Disputes Analyst
What You Bring to the Table
Zepz is seeking a data-savvy, outcomes-driven Lead Investigations & Disputes Analyst for a new end-to-end Financial Reconciliation Team. In this role, you’ll:
- Leverage advanced data skills to uncover, interpret, and resolve high-profile financial challenges.
- Collaborate with Zepz teams and external partners to achieve financial results and improve user payments experience.
What You Will Focus On
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Independent data analysis:
- Write SQL queries
- Build dashboards
- Identify and track losses strategically
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Investigation and resolution:
- Investigate mismatched transactions—both internally and externally with partners
- Resolve discrepancies to their accurate status
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Loss prevention:
- Identify and resolve root causes of business and user losses
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Loss disputes:
- Dispute losses with external partners based on data-driven analysis
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Early loss detection:
- Work with product and engineering teams to develop faster mechanisms for detecting potential losses
Nice to Have (Bonus Points If)
✓ Experience with AutoRek ✓ Background in investigating/reconciling accounting discrepancies ✓ Advanced Mode/DataBricks experience ✓ Payments or fintech industry experience ✓ Remote/fast-paced-startup work environment experience ✓ Fluency in Spanish/French (or other high-value languages)
AI Literacy & Tools
As Zepz builds AI into daily operations, we expect everyone to engage with it proactively. For this role, we seek:
- Curiosity about AI applications—in accelerating analysis, improving processes, and delivering solutions.
- Practical AI experience—whether connecting data, drafting content, or building frameworks.
- Strong AI literacy—knowing what AI can/cannot do, critiquing output, and using AI ethically.
- Ethical awareness—especially in handling sensitive data, customer interactions, and compliance.
While experience with Claude (Anthropic) is a plus, the key trait is genuine enthusiasm for AI as a productivity tool.
Ready for Change?
If you’re eager to join a mission to improve financial access and global lives, Zepz is the place to be.
Our Global Team
- 1,000+ people across six continents
- Diverse backgrounds—from Olympians to YouTube influencers— Collectively, we speak over 20 languages, and that diversity isn’t a bonus—it’s our driving force.
Apply Today!
Let’s Go. 🚀
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