Boston Consulting Group
Lead IT Architect - Salesforce/CRM - London | BCG Platinion
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Lead IT Architect - Salesforce/CRM - London | BCG Platinion
Lead IT Architect (CRM & Enterprise Solutions) – BCG Platinion
Who We Are
BCG partners with leaders in business and society to tackle their most critical challenges and seize their biggest opportunities. Founded in 1963, we pioneer business strategy to help organizations thrive—driving growth, building competitive advantage, and delivering bottom-line impact.
BCG Platinion delivers rapid, scalable digital transformation through visionary technology solutions. From Architecture, Cybersecurity, Digital Transformation, Enterprise Applications, to Risk Management, we empower businesses to push boundaries, leverage cutting-edge tech, and achieve unprecedented results. Our teams blend deep technical expertise with innovative, collaborative models to solve the most complex challenges.
Who Are You?
BCG Platinion is seeking a Lead IT Architect with 10–15 years of experience in CRM and enterprise solutions to guide clients toward transformative digital journeys. As part of our fast-growing team, you'll be at the forefront of architectural strategy, client engagement, and cross-functional leadership—driving adoption, ROI, and scalable business change.
What You’ll Do
As a Lead IT Architect (CRM & Enterprise Solutions), you’ll shape the future of client-specific CRM architectures and deliver high-impact transformations. Your responsibilities include:
CRM & Enterprise Strategy & Architecture
- Define business-aligned CRM strategies across sales, service, and marketing, optimizing customer journeys and operational efficiency.
- Evaluate and recommend CRM platforms (e.g., Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, Zoho) based on client requirements and industry best practices.
- Reimagine end-to-end CRM workflows (e.g., Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) through process innovation.
- Build compelling business cases, demonstrating measurable ROI and value for client transformations.
- Collaborate with clients to drive adoption, manage change, and align technical strategies with business goals.
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Execution & Delivery Leadership
- Take end-to-end ownership of highly technical and complex modules within projects, including large-scale CRM implementations.
- Develop specialized expertise to address clients’ unique challenges, such as legacy system remediation and digital integrations.
- Begin to lead teams, mentor junior architects, and provide intellectual oversight on strategic recommendations.
- Support on-site implementations, blending technical rigor with business acumen in dynamic client environments.
- Formulate innovative digital and technology concepts for scaling forward, adhering to modern architecture patterns.
Client & Practice Growth
- Foster client relationships, contribute to project proposals, and identify new business opportunities.
- Represent BCG Platinion by showcasing leadership and technical excellence to potential clients and partners.
- Help shape the future of the Practice Area, strengthening BCG’s brand as a trusted advisor in CRM architecture.
What You’ll Bring
We’re looking for a highly skilled, adaptive thinker with proven expertise in CRM technology and enterprise integration. Ideal candidates will have:
Technical & Professional Experience
- 10–15 years in IT architecture, with a deep focus on CRM in consulting or enterprise environments.
- Experience working with CRM leaders (e.g., Salesforce, SAP, Microsoft Dynamics 365, Oracle) across sales, service, and marketing functions.
- Expertise in delivering complex CRM integrations, including:
- Data Lakes, ERP systems, analytics platforms and messaging systems.
- Commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce) and integration tools (e.g., MuleSoft, Boomi).
- Legacy system modernizations (e.g., strangler pattern, API effectiveness).
- In-depth knowledge of modern architecture patterns:
- CI/CD pipelines, cloud-native development, and API-led integrations.
- Advanced integration patterns (synchronous/asynchronous, event-driven) and E2E process optimization.
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Soft Skills & Mindset
- Analytical and problem-solving skills with a strong business technology alignment.
- Ability to manage teams effectively, drive stakeholder engagement, and work under pressure.
- High emotional intelligence for client-facing engagements, consultation, and relationship-building.
- Global mobility readiness — ability to travel worldwide for client assignments.
- Strong presentation and communication skills for pitching ideas and earning buy-in.
Education & Certifications
- A university degree in a mathematical/scientific field, Information Technology, or Business Administration, with above-average academic performance.
- Preferred (not required): Industry certifications relevant to CRM, integration platforms, or cloud architecture.
What We Offer
- Purpose-driven work — Influence real transformations and make a tangible impact.
- Deep growth — Elevate your career with leadership roles and cross-functional collaboration.
- Exceptional resources — Advanced training, cutting-edge tools, and a global network of experts.
- Flexibility & benefits — Competitive compensation, investment opportunities, work-life balance initiatives, and robust global benefits package.
- Support for you — Career podcasts, community-building programs, and supportive clients and colleagues.
Equality, Inclusion & Opportunity
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
BCG is an E-Verify Employer. For more information on E-Verify, visit bcg.com/e-verify.
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