Connect
Lead - Network Services
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ROLE PURPOSE
The general purpose of this role is to manage the performance, quality, and utilisation of the Network Services team. This team currently carries no line management responsibilities, however, that will/may change as the structure develops.
As Connect needs and requirements change, so may the scope and requirements of this role.
MAIN DUTIES AND KEY RESPONSIBILITIES
- Support the Enterprise and Core Network Team leads in ensuring that they are aware of and adhere to Connect policy.
- Ensure the creation and documentation of HLD and LLD documents where appropriate.
- Ensure the relevant teams are efficiently utilised and utilisation is reported monthly.
- Monitor and highlight the capacity of the relevant teams.
- Monitor and highlight any skill gaps within the relevant teams.
- Producing future strategy for development and improvement of the relevant teams.
- Driving the production and enforcement of network standards and guidelines.
- Providing Guidance for Project Resource Engineers.
- Knowledge Transfer to Peers and development coaching.
- Operational Incident 3rd & 4th Line Support with Root Cause Analysis guidance.
- Whilst you will act as a primary point of responsibility for the specific teams, you will work closely with other stakeholders to ensure a smooth day-to-day running of the operational teams.
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DESIRABLE SKILLS & EXPERIENCE
- Proven experience of working within a delivery role within projects, providing solution design, project support, and delivery of project architecture is essential.
- Proven experience of Service Delivery within an internal organisation.
- Proven experience of team leadership.
- ITIL V4 desirable.
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KEY COMPETENCIES
- Customer Focused.
- A self-motivated team player with excellent interpersonal skills.
- An outgoing individual willing to participate as part of a small and flexible team.
- Flexible approach to working hours and work locations to support contracts throughout UK and Europe is essential.
- Ability to work effectively under pressure.
- Excellent communication skills at all levels.
- Good organizational and time management skills.
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