Sainsbury's
Lead Online Manager
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Lead Online Manager
Lead Online Manager
About the Role
Our management teams don’t just run stores—they are the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's ensuring product availability, maintaining safety standards, or delivering seamless daily operations, they are hands-on, sleeves-rolled-up changemakers.
Our stores become more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What You’ll Be Doing
- Direct a small team of managers to deliver the online delivery operation of the supermarket, taking accountability for:
- Every delivery going out on time, every time
- Ensuring customers receive exactly what they need, when they expect it
- Oversee a fast-paced department with multiple KPIs:
- Regularly review data
- Ensure compliance to processes and procedures
- Collaborate with the store leadership team to:
- Plan for upcoming key trading activities and events
- Take full accountability for the store overnight, including:
- Role-modeling and coaching for high standards and efficiency across the store
- Manage people operations, including:
- Pay and scheduling routines
- Training, communication, and employee relations activities
- Managing performance, absence, and completing disciplinaries
- Note: The online teams work early mornings (typically 04:00 – 08:00) for picking items for deliveries.
What Makes a Great Lead Online Manager
- A passionate leader who is consistently ambitious for customers and colleagues, growing their team to share this mindset
- Experience managing managers in a fast-paced, performance-focused environment
- Operates confidently independent of senior management supervision
- Driven to deliver high performance, with a focus on efficiency and engagement
- Skilled in data interpretation, understanding KPIs, and improving performance metrics
- Inclusivity-focused, building a culture that values diversity and supports all team members
- Capable of managing disciplinary actions, performance issues, and other employee relations matters (up to dismissal).
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Essential Criteria
- Led large teams in a fast-paced, customer-driven environment, developing leaders, fostering high-performing teams, and cultivating ownership and accountability
- Demonstrated exceptional customer experience and operational excellence, evidenced through team performance results
- CV-compliant KPI-driven results:
- Improved sales, stock availability, customer satisfaction, or engagement
- Experience handling complex people issues, including performance management, absence tracking, and formal disciplinary cases with fairness and sound judgment
- Proven operational leadership experience in retail, hospitality, or food service environments where you’ve:
- Owned departmental performance
- Led the store in the absence of senior leadership during critical periods
- Experience leading change:
- Introduced new processes, systems, or working methods
- Successfully shifted team mindsets and embedded improvements
Working for Us: Rewards & Benefits
Compensation
Salary is based on your experience, store size, complexity, and location.
Benefits for Managers
| Benefit | Details |
|---|---|
| Discount Card | 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks (increases to 15% on Sainsbury’s on weekends) |
| Annual Bonus | Tied to both team and individual performance |
| Free Food & Drinks | Available in all stores |
| Paid Leave | Generous holiday entitlement, including maternity and paternity leave |
| Pension | Company matches 4–7.5% of your pension contributions |
| Share Scheme | Invest in shares at a discount |
| Wellbeing Support | Access to counseling, legal, and financial advice |
| Colleague Networks | Groups fostering connection, growth, and representation for underrepresented colleagues |
| Cycle to Work Scheme | Tax- and NI-free bike and equipment hire |
| Special Offers | Discounts on gyms, restaurants, holidays, and retail vouchers |
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An Inclusive Place to Work and Shop
We are committed to being a truly inclusive retailer, allowing colleagues to thrive and customers to feel welcome.
Support & Initiatives
- Discretionary leave policies for families and carers are available
- Resources provided for leadership and management skills development
- Internal colleague networks promoting true representation
- Removal of workplace barriers through continued ** D&I learning initiatives**
- Training, mentorship, and career pathways available
- Programs and events that celebrate diversity and foster inclusivity
Accessible Applications & Interviews
If you require reasonable adjustments during the application or interview process, please inform us—we are happy to accommodate you.
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