Sainsbury's
Lead Online Manager
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Lead Online Manager
Lead Online Manager
About the Role
Direct a small team of managers to deliver the online delivery operation of the supermarket. This role ensures every delivery is on time, every time, meeting customer expectations.
Your responsibilities include:
- Overseeing the fast-paced online delivery department, focusing on KPIs and compliance with processes and procedures.
- Planning for upcoming key trading activities and events, collaborating closely with the store leadership team.
- Taking overnight accountability for the store, upholding high standards and efficiency.
- Managing people-related tasks, including pay/scheduling, training, communication, and handling performance/absence/disciplinary actions.
Key Operational Note: Work typically begins early, with picking items for deliveries from 04:00–08:00.
What Makes a Great Lead Online Manager?
A driven, inclusive leader with these attributes:
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- Passionate and ambitious for both customers and colleagues, fostering a culture of growth.
- Proven experience managing managers in high-pressure, performance-driven environments.
- Capable of operating independently, especially when senior support is unavailable.
- Committed to efficiency and engagement, with a focus on high performance.
- Data-savvy—able to interpret KPIs and performance indicators to implement improvements.
- Places inclusivity at the forefront of team and workplace culture.
- Handles disciplinaries, performance issues, and sensitive employee relations confidently and fairly (up to dismissal).
Essential Criteria
You must demonstrate:
- Team Leadership Experience: Managed large teams in a fast-paced, customer-focused setting, developing leaders, building high-performance teams, and fostering accountability and ownership.
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Customer-Centric Achievement: Delivered exceptional customer experiences across complex operations via your team’s efforts.
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KPI-Driven Success: Proven track record of improving KPIs—whether in sales, stock availability, customer satisfaction, or colleague engagement.
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People Management Expertise: Confidently managed sensitive employee relations, including performance, absence, and formal procedures (e.g., disciplinaries) with fairness and professional judgement.
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Operational Leadership: Led in an operational environment (e.g., retail, hospitality, or food service), personally owning departmental performance and stepping up as store lead in absentia of senior managers.
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Change Leadership: Drove change initiatives—whether process overhauls, system implementations, or behavioural shifts—that successfully engaged teams for long-term success.
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