UK Export Finance
Lead Performance Analyst
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UK Export Finance (UKEF) is seeking a Lead Performance Analyst
UK Export Finance (UKEF) is seeking a Lead Performance Analyst to lead the development and use of high-quality performance insight across digital services and wider organisational performance.
You will work across product teams, operational areas and senior stakeholders to ensure that performance is clearly defined, measured and actively used to drive better outcomes, value for money and continuous improvement.
This role sits within the Data & Analytics team in UKEF’s Digital and Technology division (DDaT).
Job description
As a Lead Performance Analyst, you will:
- Lead the design and implementation of performance measurement frameworks including UKEF’s existing Business Plan metrics and DDaT Digital Services (KPIs, outcomes, benefits and user-centred measures)
- Deliver complex, multi-source analysis that supports evidence-based decision-making at both operational and senior leadership level
- Ensure performance insight is clear, trusted, and actionable, not just reported
- Improve organisational capability by automating, standardising and enabling self-service performance insight, rather than creating dependency on analysts
Main Activities
Performance measurement and frameworks
- Lead the development of robust performance measurement frameworks, ensuring alignment to organisational objectives, digital service outcomes and user needs.
- Translate strategic goals into clear, evidence-based KPIs and success measures that are understood and used by delivery teams and senior stakeholders
Advanced analysis and insight
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- Deliver complex performance analysis, drawing on multiple data sources to identify trends, drivers and issues affecting service and organisational performance.
- Evaluate the impact of changes and interventions, ensuring learning feeds back into decision-making and prioritisation.
Communication and storytelling with data
- Turn complex data into clear, compelling and actionable narratives for senior, non-technical and technical audiences.
- Confidently communicate both positive and negative findings, offering proportionate, evidence-based recommendations.
Tooling, automation and self-service
- Design and maintain analytical products using Power BI, underpinned by SQL and reliable data models.
- Use GA4 to integrate digital analytics with wider performance insight.
- Reduce manual reporting through automation, repeatable data pipelines and self-service dashboards, enabling teams to access insight independently.
Quality assurance and data integrity
- Take responsibility for the accuracy, robustness and appropriate use of data and analysis.
- Specify data preparation and joining approaches, clearly communicate limitations, and ensure insight is fit for purpose.
Lifecycle and user-centred analysis
- Apply performance analysis across multiple stages of the product and service lifecycle, selecting appropriate methods and metrics at each stage.
- Integrate quantitative performance data with qualitative insight (e.g. user feedback or research findings) to develop hypotheses and test improvements.
Working with users and stakeholders
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- Work confidently with senior stakeholders, challenging assumptions where evidence requires it.
- Operate effectively within constraints such as data quality, security, privacy and delivery pressures, adapting approaches pragmatically.
Community and capability leadership
- Contribute to the performance analysis and Power BI communities of practice at UKEF by sharing good practice, approaches and standards.
- Support and upskill colleagues through guidance, templates, peer review and coaching, despite no formal line management.
This role aligns to Government DDaT Lead Performance Analyst role profile with Practitioner-level capability required in the following skills:
- Analysis and insight
- Communicating analysis and insight
- Performance measurement
- Quality assurance of data and analysis
- Technical understanding (performance analyst)
- Understanding analysis across the product lifecycle
- User-centred analysis
- Working within constraints
What success looks like (first 6 months)
- Clear, agreed performance frameworks exist for priority services and organisational metrics.
- Power BI dashboards and GA4 insight are actively used in decision-making, not just reporting.
- Senior stakeholders demonstrate increased confidence in data-led decisions.
- Teams are more self-sufficient in accessing and interpreting performance insight.
This list is not exhaustive, and you may be required to carry out additional duties according to business needs.
To find out more about the role, working for UK Export Finance and the Civil Service, please click on 'Apply'
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