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Lead Platform Engineer (VDI)
Location: London (Hybrid – 50% onsite) Contract: Long-term Contract Engagement: Inside IR35 Security Clearance: Active SC Clearance
Overview
We are seeking an experienced Lead Platform Engineer with a strong expertise in enterprise Virtual Desktop Infrastructure (VDI) platforms.
This hands-on engineering role focuses on supporting large-scale, business-critical VDI environments, with an emphasis on platform stability, performance, automation, and operational excellence.
The ideal candidate will have deep experience with VMware/Omnissa Horizon, enterprise VDI operations, and supporting infrastructure, including vSphere, Windows Server, and virtual desktop technologies.
This is not a desktop support role—it’s centred on platform engineering, infrastructure management, and continuous improvement.
Key Responsibilities
- Design, administer, and support large-scale VMware/Omnissa Horizon VDI platforms.
- Manage and maintain Horizon infrastructure, including:
- Connection Servers
- Unified Access Gateways (UAG)
- Pods
- Desktop Pools
- Golden Images
- Administer VMware vSphere environments, including vCenter and ESXi.
- Monitor, optimise, and troubleshoot VDI performance across the technology stack.
- Support both Windows and Linux virtual desktops.
- Collaborate with infrastructure, networking, security, and engineering teams to deliver a resilient VDI service.
- Drive platform improvements, automation, and operational efficiencies.
- Lead complex technical troubleshooting and root cause analysis.
- Develop and maintain technical documentation, operational procedures, and platform standards.
- Mentor engineers and provide technical leadership across the VDI platform.
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Required Skills & Experience
Virtual Desktop Infrastructure
- Strong hands-on experience with VMware/Omnissa Horizon.
- Deep understanding of Horizon architecture, including:
- Connection Servers
- Unified Access Gateway (UAG)
- Pods
- Desktop Pools
- Golden Images
- Experience managing and supporting enterprise-scale VDI environments.
- End-to-end VDI performance tuning and troubleshooting.
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Infrastructure
- VMware vSphere (vCenter, ESXi)
- Windows Server administration
- Active Directory
- Group Policy (GPO)
- DNS
- Authentication services
Platform Engineering
- Support and administration of Windows and Linux virtual desktops
- Strong infrastructure troubleshooting skills
- Platform monitoring and operational support
- Enterprise production support experience
Leadership
- Technical leadership and mentoring
- Stakeholder engagement across engineering and infrastructure teams
- Strong analytical and problem-solving skills
- Experience working within structured operational and change management processes
Desirable Skills
- VMware App Volumes
- Dynamic Environment Manager (DEM)
- NSX and network segmentation
- VMware Cloud Foundation (VCF)
- Enterprise storage and networking technologies
- Experience within highly regulated or mission-critical environments
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