Lead Product Designer

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working — Consumer Reports named us the top-rated mobile carrier two years in a row.* And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively — without compromising standards — we want to hear from you.

We're looking for a seasoned design leader to set the strategic direction for our design practice, elevate our craft and culture, and shape how design shows up across the company. This is not a people-management role in the traditional sense — it's a Lead IC position for someone who influences through vision, judgment, and mentorship rather than headcount. You'll partner directly with product, engineering, and executive leadership to define where design needs to go, and you'll bring the rest of the team with you by setting the bar, coaching others up to it, and being the voice of design at the table where strategy gets decided.

What You'll Do:

• Lead the design vision, execution and strategy across all user-facing surfaces, including rebrands and redesigns
• Own the end-to-end experience and vision for a new desktop web app (rebranded components, UX upgrades)
• Set the design direction in partnership with brand and marketing for new marketing pages (rebranded components, IA, UX upgrades)
• Define the rituals, review processes, and culture that increase the velocity and quality of the design team.
• Be the standard-bearer for mindful, high-craft EPD collaboration — modeling and teaching it to others.
• Partner with product and executive leadership to define design's role in company strategy, not just execute against a roadmap handed to you. Weigh in on what we build, not only how.
• Be a recognized point of view within the org (and ideally externally) on design quality, systems thinking, and product craft. Set direction on design principles and standards that outlast any single project.
• Actively coach other designers, giving thoughtful critique, unblocking their thinking, and helping them grow their judgment — not just their output. Be the person others go to when a design problem is genuinely hard.
• Lead the definition of new components and the redesigned app experience across Mobile.
• Own and guide a new design system (web, mobile, marketing) post-rebrand, and establish the governance model for how it evolves.