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Lead Product Designer
Lead Product Designer at ENSEK
ENSEK builds the cloud-native SaaS software that's transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI-driven insight, all underpinned by modern, cloud-native architecture. We're at an exciting inflection point as we scale at pace towards new international horizons. If you're driven by solving complex, real-world problems and want to build modern technology that accelerates the global energy transition, this role is for you.
About The Role
As a Lead Product Designer at ENSEK, you will shape how customers interact with our core B2B platform, defining experience strategy across some of our most important and complex product areas.
Your Responsibilities
- Own end-to-end experience strategy across the platform's highest-priority cross-domain journeys.
- Drive experience improvements that support company goals and deliver measurable customer and business impact.
- Lead discovery in ambiguous problem spaces, identifying opportunities and shaping solutions before requirements are fully defined.
- Map, optimise, and simplify complex user journeys across a multifaceted B2B platform.
- Design AI-assisted workflows, including feedback loops, human-in-the-loop experiences, trust mechanisms, and explainability patterns.
- Facilitate design critiques, workshops, and collaborative sessions to surface insights and inform decision-making.
- Partner closely with Product, Engineering, and Data teams to advocate for exceptional user experiences.
- Act as a role model within the Design team, mentoring designers and contributing to the growth and maturity of the function.
- Help establish and champion best practices, design standards, and user-centred thinking across the business.
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Key Outcomes
Your impact will be measured through:
- Clear, scalable experience strategies that improve usability across complex customer journeys.
- Measurable improvements in customer outcomes, product adoption, and operational efficiency.
- Simplified user experiences across complex workflows and domains.
- Successful integration of AI-assisted experiences that enhance user productivity while maintaining trust and transparency.
- Strong cross-functional alignment around customer needs, product priorities, and design direction.
- Increased design maturity through coaching, collaboration, and adoption of best practices across teams.
- High-quality, scalable solutions that directly contribute to ENSEK’s product vision and growth.
Experience Required
We’re looking for a designer with:
- A proven track record delivering end-to-end experience strategy and product design within complex B2B, enterprise, or regulated environments.
- Strong systems-thinking mindset, with the ability to design cohesive end-to-end experiences beyond individual features.
- Experience leading discovery and shaping solutions in high-ambiguity problem spaces.
- Hands-on experience designing AI-assisted or agentic workflows, including human-in-the-loop experiences, confidence indicators, error handling, and trust-based interactions.
- Active use of AI tools throughout the design process, from research synthesis to ideation, prototyping, and rapid iteration.
- Excellent facilitation, communication, and stakeholder management skills, with the ability to influence at multiple levels.
- Experience coaching and mentoring designers while helping establish standards and elevate design quality within a team.
- Ability to clearly articulate challenges, identify opportunities, and create compelling narratives to drive alignment and action.
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Company Benefits
Our commitment to your well-being and growth includes:
- 25 days’ holiday + all bank holidays
- Option to buy or sell up to 5 extra annual leave days per year
- Vitality Health Insurance, including private healthcare, virtual GP access, mental-health support, and lifestyle perks
- Pension with 5% matched company contribution
- Regular team and company-wide events
- 2 volunteering days per year
- Remote-first working with office locations in London and Nottingham
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