MAC Recruit Group Ltd
Lead Product Designer
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We're looking for an experienced Lead Product Designer to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation.
The Role
- Lead the optimisation of key customer journeys across multiple ecommerce websites.
- Identify customer pain points and opportunities through analytics, customer insight and behavioural data.
- Develop wireframes, prototypes and UX recommendations to improve online experiences.
- Drive A/B testing and experimentation programmes, creating evidence-based hypotheses and measuring outcomes.
- Translate customer insights into prioritised optimisation roadmaps and business recommendations.
- Collaborate with internal stakeholders across digital, marketing, content, SEO, CRM and trading functions.
- Manage and develop a small team of Digital/CRO Analysts, helping to build capability across the business.
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About You
- You'll have experience in a Digital Experience, UX, CRO, Product Design or Digital Optimisation role within ecommerce and be passionate about improving online customer experiences.
- Experience improving ecommerce customer journeys and conversion performance.
- Strong understanding of UX principles, usability and customer journey mapping.
- Experience using analytics and customer insight to influence decisions.
- Knowledge of A/B testing and experimentation methodologies.
- Experience creating wireframes and prototypes using tools such as Figma.
- Previous experience mentoring or leading colleagues.
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What’s on Offer
- Salary of up to £55,000, depending on experience
- Hybrid working
- Flexitime
Apply! If you're passionate about creating exceptional digital experiences backed by data and experimentation, we'd love to hear from you.
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