HM Revenue & Customs
Lead Product Manager
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About The Job
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
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HMRC is transforming the UK's tax system through cutting-edge digital innovation, and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.
We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.
You will join the Chief Digital Product Officer (CDPO) Digital Services team, responsible for the design, delivery, and operation of some of HMRC's most critical digital services.
Bringing together expertise across product, delivery, technology, and operations, the team runs services at national scale, supporting millions of users and enabling core tax and customs functions.
Job Description
You will lead a group of product teams within a defined service or domain, setting direction, aligning delivery, and ensuring consistent product management practices are applied.
You Will
- Define and communicate portfolio-level strategy
- Ensure effective prioritisation across teams
- Manage dependencies and risks across services
- Influence senior stakeholders to support evidence-based decisions
You will balance user needs, policy intent, and operational constraints to deliver high-performing digital service.
Person Specification
Key Responsibilities
Portfolio Strategy & Direction
- Define and own the product strategy and vision for a portfolio of services, aligned to organisational priorities.
- Translate business goals into clear product direction, roadmaps, and value propositions.
Product Leadership Across Teams
- Lead multiple product teams, across a service.
- Resolve cross-team dependencies, risks, and trade-offs to maintain delivery flow.
Accountability for Outcomes
- Own product performance and outcomes across the portfolio, including service quality, adoption, and user satisfaction.
- Define and track KPIs and success measures, taking corrective action where required.
Stakeholder Influence & Decision-Making
- Influence and challenge senior stakeholders (Director level) to support product priorities and evidence-based decisions.
- Secure alignment on investment, scope, and trade-offs.
Enable High-Performing Teams
- Ensure teams have the right skills, roles, and operating environment to deliver effectively.
- Provide leadership, guidance, and support to Senior/Product Managers, including line management where appropriate.
Drive Consistency and Best Practice
- Apply and embed consistent product management practices across teams in line with Government Digital and Data expectations.
- Work with Heads of Product and other leads to continuously improve how product teams operate.
Success in Role
You Will Be Successful When You
- Deliver measurable improvements in product outcomes across your portfolio
- Establish clear, prioritised, and achievable roadmaps across teams
- Effectively manage dependencies and complexity across services
- Build trusted relationships with senior stakeholders to enable delivery
- Develop capable, confident product managers and high-performing teams
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Essential Criteria
- Leading product delivery across multiple teams - Must have prior experience in a Product Manager role, owning delivery and outcomes across a portfolio or group of products, managing priorities, dependencies, and trade-offs.
- Product strategy and prioritisation - Proven ability to define product strategy, roadmaps, and value propositions, balancing user needs and organisational goals.
- Accountability for outcomes and performance - Experience defining and using KPIs to drive product decisions and improve service performance.
- Senior stakeholder influence - Experience influencing Director level stakeholders, negotiating priorities, and securing alignment on complex decisions.
- Developing product capability - Experience leading, coaching, or managing product managers to improve capability and performance.
- Applying digital and product frameworks - Strong understanding of user-centred design, agile delivery, and Government Digital and Data principles, applied to real-world delivery.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC, and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/Salford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Technical Presentation
Benefits
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
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- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 500-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria outlined in the advert.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be assessed on experience and technical questions based on meeting the skills requirement for a Lead Product Manager.
Candidates will also be asked to do a 5-10 minute presentation demonstrating their technical skills, which will be in line with all the role requirements as outlined in the Capability framework for the profession of 'Lead Product Manager'.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen, but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated while the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording, for example, 'Please re-open my application - [insert vacancy
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