DHL
Lead Product Owner (Insurance)
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Lead Product Owner – Insurance & Risk Management (IRM)
About DHL and IRM
DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organisation that is not just moving goods—we have a clear purpose: Connecting People. Improving Lives.
We provide challenges and opportunities for personal and professional development, recognise the difference you bring to our business, and together share the pride of building one of the world’s largest leaders in logistics and supply chain.
In Insurance & Risk Management (IRM), we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We:
- Manage and mitigate risk
- Deliver quality insurance products and services
- Protect the company’s employees, assets, and liabilities
- Meet contractual obligations across the group
Job Purpose
The Lead Product Owner is responsible for end-to-end ownership of functional product scope across IRM technology initiatives. This role:
- Defines, manages, and prioritises requirements, user stories, product backlogs, and the overall transformation vision
- Ensures high-quality, business-aligned technology solutions are delivered
- Acts as the key interface between business stakeholders, operations, architecture, and technology delivery teams
- Translates underwriting, claims, policy, and regulatory requirements into actionable epics, user stories, and deliverables
- Brings deep insurance domain expertise and ensures solutions align with IRM operating models and enterprise standards (scalability, compliance, and architecture alignment).
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Key Responsibilities
Backlog & Roadmap Management
- Lead and guide business analysts and requirements teams
- Own and manage product backlog, prioritising based on business value, strategic objectives, and IRM roadmap
- Facilitate backlog refinement, grooming, and sprint planning (Agile ceremonies)
Requirements & Stakeholder Engagement
- Gather, define, and validate business and operational requirements in collaboration with IRM stakeholders
- Translate business needs into epics, user stories, and acceptance criteria
- Lead workshops and stakeholder sessions to clarify scope and solution direction
Technical & Architectural Alignment
- Act as the primary interface between business, architecture, and delivery teams
- Contribute to domain architecture discussions
- Ensure solutions align with IRM domain models (claims, underwriting, policy) and enterprise architecture principles
- Collaborate with architects and engineers to validate solution feasibility and design integrity
Quality, Compliance & Risk
- Maintain clear scope definition, requirements traceability, and change control
- Validate delivered solutions against business requirements and acceptance criteria
- Ensure compliance with regulatory, risk, and insurance industry requirements
- Identify risks, dependencies, and gaps and drive proactive resolutions
- Support UAT, release readiness, and business adoption activities
Continuous Improvement & Innovation
- Continuously enhance product ownership practices, documentation, and delivery effectiveness
- Monitor industry trends (insurance, regulatory, technology) for roadmap and strategic recommendations
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Qualifications & Key Requirements
- Degree: Bachelor’s in Business, Technology, or related discipline (Master’s is a preference)
- Experience: 12+ years in product ownership, business analysis, or delivery roles
- Insurance Expertise: Mandatory strong domain experience in insurance, risk management, or financial services
- Backlog & Prioritisation: Proven track record in backlog management and product lifecycle ownership
- Stakeholder Communication: Strong capability in facilitating workshops and leading cross-functional discussions
- Agile Excellence: Proven experience in Agile/Scrum environments
- Technical Knowledge: Exposure to solution architecture or technical design discussions (highly desirable)
- Processing Fluency: Deep understanding of insurance processes (underwriting, claims, policy administration)
What We Offer
- Strength in Leadership: Join the biggest logistics company in the world
- Global & Flexible Environment: Thriving international and virtual work setting
- Career Growth: Opportunities to learn, develop, and thrive in a dynamic field
- Competitive Compensation & Benefits
- Flexible Transport Solutions: Option for car or car allowance
DHL is an equal opportunities employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Don’t hesitate—apply today and shape the future of IRM and DHL.
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