DWP Digital
Lead Service Designer
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Job Title: Lead Service Designer
Pay: up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
About Us:
DWP. Digital with Purpose.
DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products, services, and payments.
About the Role:
We are looking for a confident, inquisitive, and collaborative Lead Service Designer to help shape the future of these services.
- Key Responsibilities:
- Work across Working Age Services and the wider department to identify and understand complex problems.
- Collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens.
- Bring teams and stakeholders together using strong facilitation skills.
- Create shared understanding and drive innovation through user-centred design and emerging technologies.
- Play an important leadership role, mentoring others, and helping to develop service design capability across the organisation.
Skills, Knowledge, and Experience Required:
- Significant experience designing and delivering end-to-end services that address complex user, business, and organisational challenges.
- Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes.
- Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design.
- Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes.
- Experience working with policy and strategy teams is highly desirable.
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Your Role:
As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy, and business priorities to design services that deliver better outcomes.
- Key Tasks:
- Work closely with Product Managers, policy colleagues, and multidisciplinary teams.
- Use evidence, insight, and research to shape services, influence strategic decisions, and improve end-to-end user experiences.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds, or Manchester, whatever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face-to-face in a hub.
Benefits:
- Competitive Pay: from £75,026 - £80,267
- Pension: A brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays.
- Broad Benefits Package:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out, and more
- Interest-free loans to buy a bike or a season ticket
- Sports and social activities
- Professional development, coaching, mentoring, and career progression opportunities.
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Our Award-Winning Environment and Culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Application Process:
We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
Click Apply for more information and to start your application.
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