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Lead Service Experience Designer
Lead Experience Designer – LSEG Design UX Team
About LSEG
LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business with over 300 years of experience. We are committed to offering open-access excellent services to empower businesses, stabilise economies, and create opportunities worldwide.
Our mission is delivered through:
- A comprehensive suite of financial market infrastructure services
- An open-access model emphasising flexibility, trust, and stability
Headquartered in the UK with 70 global locations, we employ 25,000 people, over half in the Asia Pacific. Our ticker symbol: LSEG.
Our Culture
People are central to our success. Our culture fosters:
- Connection, opportunity, and excellence
- Diversity and inclusion
- Barrier-breaking collaboration that drives innovation
- Personal growth through varied career development pathways
We operate as a global, diverse, and inclusive force, shaping meaningful careers while supporting our customers and communities worldwide.
About the Role: Lead Experience Designer
The LSEG Design UX team is seeking a talented, user-obsessed, visually inspired Lead Experience Designer to:
- Develop exquisite customer journeys and UX experiences
- Lead a multi-disciplinary team of service designers, visual designers, and developers
- Convert complex challenges into elegant, innovative, and useful solutions
Collaborating in a hybrid work environment, you’ll blend remote digital tools with in-person engagement to build networks and drive design influence.
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Key Responsibilities
The ideal candidate will: ✅ Lead strategic UX initiatives across LSEG’s digital ecosystem to:
- Design end-to-end service experiences
- Provide beautiful, intuitive, and engaging interfaces
- Advocate for users in discussions with product owners, technical and leadership teams
- Drive UX consistency while harmonising brand architecture, technical constraints, and business goals
- Supervise and contribute to customer journey mapping, heuristic analysis, prototyping, and hands-on delivery
Special Considerations
- Blend qualitative and quantitative feedback loops into the design process
- Determine and justify UX priorities against user needs, brand integrity, and feasibility
- Own an agile, high-profile, fast-paced portfolio of design projects
Skills & Qualifications
- Bachelor’s degree (or equivalent experience) in: Service Design, Interaction Design, Information Design, Product Design
- Cross-functional expertise leveraging:
- Collaboration with stakeholder workshops
- Hybrid qualitative+quantitative design research
- Accessibility and inclusive design
- Proficient in Figma, information architecture, heuristic evaluation, and design systems
- Technical communication skills (stakeholder facilitation, data-first personas, and problem-solving storytelling)
Additional Preference Elements
- Self-motivated collaborator with innovations at the core—from engaging customer feedback to blending data trends into compelling interfaces
- Relishes shaping process, leading workshops, and navigating multidisciplinary deadlines
- Embodies design excellence in fast-moving scenarios
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Job Offer
- Submit a digital portfolio showcasing your work and approach
Careers Overview
Blackbird Blog—About Us, Core Values & Equity Principles
Core Values
We uphold these principles daily:
- Integrity
- Partnership
- Excellence
- Change
Diversity, Equality & Sustainability
Inclusion Commitment
LSEG is an equal opportunities employer; we value and embrace differences—including those based on race, gender identity, disability, age, religion, veteran status, marital status, location, and beyond. Requesting reasonable accommodations for religious practices, mental health needs, or physical disabilities is encouraged.
Purpose & Impact
We are:
- Proud supporting financial stability and community pardons through our LSEG Foundation
Wellbeing & Sustainability
We offer:
- Holistic benefits (healthcare, retirement plans, paid volunteering days)
- Wellbeing initiatives
- Global environmental partnerships to match our customers’ sustainability goals
Professional Growth
Almost 25,000 employees thrive in our collaborative, creative culture, driven by true self-expression and your interests. Be part of this vision.
Next Steps
To apply, click the "Apply" button and access our Careers sign-in page. Preview jobs or email your CV at LSEG. New opportunities await. Future Built. For Society. Stay Impactful. 🌍
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