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Lead Service Experience Designer
About us
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners committed to excellence in delivering trusted services that our customers expect. With expertise dating back over 300 years, we empower economies and businesses worldwide to fund innovation, manage risk, and create jobs. Our open-access model ensures flexibility, stability, and trust in financial markets.
Headquartered in the United Kingdom, we operate in 70 countries across EMEA, North America, Latin America, and Asia Pacific, with over 25,000 employees—more than half based in Asia Pacific. Our ticker symbol is LSEG.
Our People
People are the heart of what we do, driving our success through a culture built on:
- Connecting for growth
- Creating opportunity
- Delivering excellence
We champion diversity, embracing unique backgrounds and perspectives to foster innovation, teamwork, and rapid solution development. Our aim is to cultivate an inclusive culture where everyone feels encouraged to fulfil their potential.
Professional development isn’t linear; we support personal growth through diverse opportunities tailored to skills and ambitions. As a global organisation rooted in opportunity, diversity, and innovation, we enable colleagues to thrive in meaningful careers across 70 countries.
About the role
The LSEG Design UX team is seeking a Lead Experience Designer—a talented, user-obsessed, visually inspired professional who can craft simply beautiful customer journeys and UX experiences for our clients. Join a diverse, creative, passionate, multi-disciplinary team of service designers, UX designers, visual designers, and frontend developers dedicated to turning complex experience challenges into elegant, innovative, and user-focused solutions.
Key Responsibilities
You’ll play a fundamental role in leading and delivering strategic, LSEG-wide customer experience initiatives by:
- Collaborating with the team to develop concepts and deliver responsive design experiences for LSEG’s digital ecosystem.
- Engaging directly with end users while liaising with:
- Product owners
- Technical architects
- Technology partners
- Combining qualitative and quantitative analysis to inform design decisions.
- Advocating for user experience in discussions with:
- Business teams
- Development teams
- Leadership
- Ensuring consistency of UX while leveraging LSEG’s strong brand architecture and design systems to accelerate agile delivery.
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Ideal candidates will:
- Champion innovative, end-to-end service experiences across LSEG’s digital platforms.
- Inspire designs that are clear, useful, easy-to-use, innovative, and efficiently built.
- Defend design decisions while balancing user needs, brand consistency, technical constraints, and business goals.
Responsibilities & Expectations
- Develop conceptual designs, customer journey maps, and heuristic analyses.
- Prototype design solutions using interactive tools and hand-off designs for hands-on delivery.
- Be the user experience advocate—acting as the primary voice while advocating balance between empathy, impact, and business objectives.
- Blending qualitative and quantitative insights to inform and refine work.
- Stakeholder management—leading workshops and driving clear outcomes over months of in-depth service design.
- Align with user-centred design principles to build empathetically inclusive and accessible experiences.
Requirements & Skills
Mandatory
- A Bachelor’s degree in:
- Service Design
- Interaction Design
- Information Design
- Product Design
- Or equivalent professional experience.
- Exceptional leadership ability to collaborate across multi-disciplinary teams.
- A design portfolio demonstrating passion for user experience, evidence of hands-on delivery, and a knack for storytelling.
- Experience with Figma (from supercharged ideas to robust appearances).
- Ability to sonത്ത് noung Vernal collaboration and negotiation while maintaining professional design convictions.
- Execute with agility: sizing tasks with clarity (defining ‘Definition of Ready’).
- Cleaner and disciplined:
- Fast-paced environments
- High design standards
- Understanding of data-first personas and their collaborative potential.
- Deep expertise in user design principles, including:
- Information architecture
- Information flows
- Heuristic analyses
- Search experiences
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Preferred but appreciated
- Agile and lean mindset with a commitment to continuous refinement.
- Hands-on prototype experience or UX delivery leadership.
- Familiarity with agile principles, collaborative design practices, and open-access frameworks.
Benefits
Join us as part of an organisation proudly valued for:
- Innovation, quality, and continuous improvement.
- A global culture of growth, opportunity, and collaboration.
Our values—Integrity, Partnership, Excellence, and Change—define who we are and what we achieve.
- Join 25,000 colleagues in 65+ countries, valued for your individuality.
- LSEG is an equal opportunities employer, embracing:
- Diversity
- Inclusivity
- Mental and physical well-being accommodations
- Equal opportunity without bias
We encourage new ideas, whether through research, creativity, or hybrid experiences. Committing to sustainability, we support global efforts alongside diverse challenges.
- Wellbeing initiatives
- Paid volunteering days
- Tailored benefits, including healthcare and retirement planning.
The LSEG Foundation offers charitable grants to organisations dedicated to economic opportunity and empowerment, with support through volunteering and fundraising.
Please review our Privacy Notice ahead of application or submissions via approved recruitment partners.
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