Nelson Frank
Lead ServiceNow Consultant-TSM/TSOM
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ServiceNow Architect
You will define the platform architecture, guide development teams, design complex technical solutions, and contribute to the implementation of high-quality, scalable ServiceNow applications and integrations. This role is suited to someone who has Telecommunications experience.
Key Responsibilities
- Define and own the overall ServiceNow platform architecture.
- Design, develop, and implement scalable solutions across TSM, TSOM, CSM, and CMDB.
- Provide technical leadership to development teams, ensuring adherence to ServiceNow best practices, coding standards, and platform governance.
- Lead the design and implementation of workflows, Flow Designer solutions, Script Includes, Business Rules, UI Policies, Client Scripts, UI Actions, and custom applications where required.
- Architect and develop integrations using REST APIs, SOAP, IntegrationHub, MID Servers, and event-driven integration patterns.
- Design TSOM capabilities including Event Management, alarm correlation, service mapping, service health, and operational workflows.
- Deliver CSM solutions including Case Management, Customer Workspace, Entitlements, Knowledge Management, and SLA management.
- Design and maintain the Common Service Data Model (CSDM), ensuring accurate modelling of business services, technical services, applications, and Configuration Items (CIs).
- Review and approve solution designs, providing technical oversight for High-Level and Low-Level Designs while mentoring developers throughout delivery.
- Establish CI/CD, source control, update set governance, release management, and environment strategies across development, testing, and production environments.
- Troubleshoot complex technical issues, optimise platform performance, and provide architectural guidance on custom development and integrations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 6+ years of hands-on ServiceNow development experience, bonus if you have Architect experience.
- Strong experience designing and developing solutions across TSM, TSOM, CSM, and ITOM.
- Advanced JavaScript development skills within the ServiceNow platform.
- Hands-on experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, IntegrationHub, and Service Portal or Employee Center.
- Strong understanding of CMDB architecture and the Common Service Data Model (CSDM), including service modelling, relationships, and data governance.
- Experience developing integrations using REST, SOAP, MID Servers.
Sponsorship to work is not supported!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location