Harrods
Lead Technical Services Manager
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Our Store Development team are looking for a Lead Technical Services Manager to lead the delivery of complex, high-value engineering projects across our iconic estate.
This is an exciting opportunity to play a pivotal role in shaping how our spaces evolve. You will work at the heart of major capital programmes and ensure every project meets the highest standards of quality, safety and innovation. If you thrive in a fast-paced, stakeholder-rich environment and enjoy turning technical expertise into real-world impact, this could be your next move
. About the Ro
le In this role you will work closely with the Store Development Team to ensure consistent and high-quality delivery of all building services systems and fire life safety systems across the Harrods Capital Works Program
me. You will need to liaise closely with all Senior Project Managers, Project Managers, Concessions, Facilities Management, Fire Office and IT teams within Harrods in implementing mechanical, electrical, public health systems and Fire Life Safety on projects from design and planning through to implementation and evaluat
ion. You will operate across a diverse and high-value portfolio, overseeing significant capital investment programmes and supporting both business-as-usual works and large-scale transformations. You will focus across all the major projects for FM / Engineering and Fire and Security with a number of exciting projects on our roa
dmap. Your accountabilities will in
clude: Oper ations:Lead the delivery of multiple projects from inception through to completion, ensuring quality, compliance and adherence to programme and budget.Manage and coordinate internal teams and external consultants across MEP, lighting and specialist s ystems.Collaborate with key stakeholders (Engineering, IT, Fire, H&S, Security and Operations) to ensure project requirements are fully inte grated.Oversee design development, technical specifications, tendering and contractor perfo rmance.Review and approve design proposals to ensure alignment with Harrods standards and statutory requir ements.Ensure effective project handover, including all documentation, O&M manuals and operational rea diness.Maintain compliance with Health & Safety regulations and the Harrods Technical Standards, including Golden Thread requir ements.Support long-term MEP strategy, including development of design standards and asset information systems (e.g. CAD/
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Revit). Leadership, Training, Team Deve lopment:Provide line management, coaching and support to team members and new s tarters.Develop MEP knowledge across the wider Store Development team to enhance project d elivery.Build strong stakeholder relationships and communicate effectively at all levels.Take ownership of challenges, driving solutions and continuous impr
ovement. This role combines hands-on technical expertise with stakeholder management. It offers the opportunity to influence major projects and drive engineering excellence across a complex, live env
ironment.
About You You will be a proactive and technically strong project professional, confident in leading complex engineering projects and navigating a fast-moving, multi-stakeholder environment. Enjoy taking ownership, solving problems and bringing clarity to technical
challenge s. You will:Hold a Professional Membership – MCIOB, CIB SE or alike.Have 7+ years of MEP experience in a Senior Role.Bring a mechanical bias, alongside a solid understanding of electrical and public hea lth systems.Be confident managing consultants, contractors and multiple stakeholders sim ultaneously.Professionally qualified in construction with an engineering related degree, HND or equivalent with a clear understanding of the principles of good design.Practically experienced in construction and project management from inception to completion.Highly organised with strong analyt ical skills.A team player with a desire for excellence.Willingness for occasional travel to other sites
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as required. Above all, you will bring energy, resilience and a passion for delivering exceptional environments. You will play a key role in maintaining and evolving one of the world’s most unique retail
destinat
ions. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shoppi
ng experiences. Ou
r Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms
of our busin
ess. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would enco
urage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique m
akes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instag
ram @togetherharrods.
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