Harrods
Lead Technical Services Manager - Electrically Biased
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Lead Technical Services Manager - Electrically Biased
Lead Technical Services Manager – Harrods Store Development
Our Store Development team is seeking a Lead Technical Services Manager to spearhead the delivery of complex, high-value engineering projects across our iconic estate.
This is an exciting opportunity to shape the evolution of our spaces, ensuring every project meets the highest standards of quality, safety, and innovation. If you thrive in a fast-paced, stakeholder-rich environment and enjoy transforming technical expertise into real-world impact, this could be your next career move.
About the Role
In this position, you will collaborate closely with the Store Development Team to oversee the consistent, high-quality delivery of all building services systems—including fire life safety systems—across the Harrods Capital Works Programme.
Key responsibilities include:
- Liaising with Senior Project Managers, Project Managers, Concessions, Facilities Management, Fire Office, and IT teams to implement mechanical, electrical, public health, and Fire Life Safety systems throughout the project lifecycle (design, planning, implementation, and evaluation).
- Overseeing multiple high-value capital programmes, supporting both business-as-usual works and large-scale transformations across FM/Engineering and Fire & Security projects.
- Ensuring compliance with Health & Safety regulations and Harrods’ technical standards, including Golden Thread requirements.
Core Accountabilities
Operations & Technical Leadership
✔ Lead multi-project portfolios from inception to completion, ensuring quality, compliance, and adherence to programme/budget. ✔ Manage and coordinate internal teams and external consultants across MEP, lighting, and specialist systems. ✔ Collaborate with key stakeholders (Engineering, IT, Fire, H&S, Security, Operations) to align project requirements. ✔ Oversee design development, technical specifications, tendering, and contractor performance. ✔ Review and approve design proposals to align with Harrods standards and statutory requirements. ✔ Facilitate project handover, including documentation, O&M manuals, and operational readiness. ✔ Support the long-term MEP strategy, including design standards and asset information systems (e.g., CAD/Revit).
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Leadership & Team Development
✔ Provide line management, mentorship, and coaching to team members and new starters. ✔ Develop MEP expertise across the wider Store Development team to enhance project delivery. ✔ Strengthen stakeholder relationships and clear, effective communication at all levels. ✔ Solve challenges, drive continuous improvement, and champion strong decision-making.
This role blends hands-on technical leadership with stakeholder management, offering an opportunity to influence major projects and drive engineering excellence in a complex, live environment.
About You
We’re looking for a proactive, technically robust project leader—confident in navigating complexity, managing stakeholders, and delivering high-stakes engineering objectives in a dynamic setting.
Key Requirements
You will:
- Hold a professional membership (e.g., MCIOB, CIBSE)
- Have 7+ years of experience in a Senior MEP role, with an electrical bias and expertise in electrical/public health systems
- Be comfortable managing consultants, contractors, and multiple stakeholders simultaneously
- Hold a professional construction qualification (degree, HND, or equivalent) with a deep understanding of design principles
- Have practical project management experience from inception to completion
- Demonstrate strong analytical skills and high organisation, alongside a team-oriented mindset
- Be willing to travel to other sites as required
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Above all, you’ll bring energy, resilience, and a passion for creating exceptional environments. You’ll play a critical role in maintaining and evolving one of the world’s most iconic retail destinations.
About Us
Harrods is one of the world’s leading luxury department stores, renowned for hosting top designers and sought-after brands. Our mission is to create the most inspiring shopping experience in Knightsbridge, blending tradition with innovation.
Our Promise to You
- A supportive, inspiring workplace where you can thrive professionally.
- Opportunities to build an exceptional career across diverse specialisms.
- A culture that celebrates authenticity, where individual strengths drive collective success.
Uniquely You
While we outline our ideal candidate profile, we value potential for growth. If you demonstrate a majority of core skills and a strong ability to excel in this role, we encourage you to apply.
At Harrods, we cherish diversity in all forms—whether cultural, professional, or design-focused. We’re proud of a culture where everyone can grow, and your uniqueness makes us exceptional.
For more insights into life at Harrods: 🔍 #TogetherHarrods (LinkedIn) 📸 @togetherharrods (Instagram)
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