Nuffield Health
Lead Technology Service Manager
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Lead Technology Service Manager
Epsom | Hybrid Working | Permanent | Full-Time
Competitive salary available, depending on experience
37.5 hours per week
Join Nuffield Health as our Lead Technology Service Manager and help deliver reliable, high-quality technology services that support our mission to build a healthier nation. Working closely with senior leaders, stakeholders, and technology squads, you'll lead service strategy within a business unit, drive continuous improvement, and develop a high-performing team focused on outstanding service delivery.
As our Lead Technology Service Manager, you will:
- Partner with the Head of Technology Service to shape and influence service and support strategy.
- Act as the service management lead within a designated technology business unit.
- Lead service and support specialists to ensure service requirements are successfully embedded into solution design and delivery.
- Develop and implement service management standards, policies, and processes.
- Provide meaningful reporting and insights, promoting the value and impact of service management across the organisation.
- Drive continuous improvement through analysis of current processes and identification of optimization opportunities.
- Coach and develop service and support specialists, helping them deliver outstanding user experiences.
- Lead root cause analysis activities, ensuring issues are resolved effectively and preventative actions are implemented.
- Collaborate with squad and business leaders to prioritize and address service challenges.
- Champion a culture of accountability, performance, and service excellence.
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To be successful in this role, you'll bring:
- Significant experience in a senior IT Service Management, Service Delivery, or Technology Support leadership role.
- Proven ability to lead and inspire multidisciplinary teams.
- Strong knowledge of service management frameworks, principles, and best practice.
- Experience using data, insights, and reporting to drive service improvements and business value.
- Exceptional stakeholder management and communication skills.
- A collaborative leadership style with a strong focus on outcomes and customer experience.
- Experience driving continuous improvement initiatives within complex technology environments.
- Excellent problem-solving and root cause analysis capabilities.
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Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health, and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options.
At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
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