Apprentify
Learner Enablement Officer
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Learner Enablement Officer
About Apprentify
At Apprentify, we unlock talent and accelerate digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions.
Our purpose is clear: to create future-ready talent that drives measurable business impact. We combine experts coaching, real-world learning and innovative curriculum design to deliver education that transforms careers and organisations.
Purpose of the Role
The Learner Enablement Officer is the first point of operational contact for every new learner joining an Apprentify programme. From the moment a learner is confirmed, you own their journey through to programme start—ensuring they are set up correctly, suitability-checked, fully prepared, and given a confident introduction to what comes next.
This is a people-facing, process-driven role that requires equal parts organisation and communication skills. You are not just processing records—you are shaping the first impression every learner has of Apprentify. That means being proactive, clear, and genuinely invested in getting the right learner onto the right programme and setting them up to succeed from day one.
You work closely with the sales team and the compliance team throughout the onboarding journey—pushing back when suitability concerns arise, and ensuring everything is fully evidenced and signed off before a learner goes live.
Key Responsibilities
1) Learner Setup, Recruitment & System Administration
- Set each new learner up on the LMS accurately and completely, ensuring all required fields and records are created, and correct standards before any further onboarding steps proceed.
- Maintain accurate, up-to-date learner records throughout the onboarding journey, with clear audit trails that support internal quality reviews and compliance sign-off.
- Complete all system administration tasks within the agreed processing timeframe, flagging any risks to programme start dates as soon as they are identified.
- Ensure learners have the correct system access and platform permissions confirmed ahead of programme start.
- Responsible for attracting, screening, and supporting applicants through the apprenticeship recruitment journey, including:
- Candidate engagement
- Suitability assessments
- Employer matching
- Interview coordination
- Conversion to enrolment
2) Eligibility & IAG Suitability Check
- Qualify each learner against the basic eligibility criteria for their programme—including employment status, age, residency, and any programme-specific entry requirements.
- Conduct an Information, Advice and Guidance (IAG) suitability check with each learner to confirm they:
- Understand the programme.
- It is the right fit for their role and career goals.
- They are entering with clear and accurate expectations.
- Work collaboratively with the sales team where suitability concerns arise, providing clear rationale and pushing back confidently when a learner is not a suitable match for the programme they have been enrolled in.
- Document IAG conversations and suitability assessments accurately, ensuring records are complete before the learner progresses through onboarding.
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3) Onboarding Chase & Evidence Gathering
- Proactively chase learners to complete all required onboarding steps, including:
- ID verification
- Initial maths and English assessments
- Prior learning declarations
- Support learners to understand what is required of them during onboarding, why each step matters, and what they need to do to complete it—keeping the experience clear and manageable rather than bureaucratic.
- Gather, review, and upload any additional evidence required to support a learner’s enrolment, working with the compliance team to confirm what is needed and ensuring nothing is missed.
- Monitor onboarding progress against each learner's programme start date, escalating cases that are at risk of not completing in time.
4) Compliance Handoff & Go Live Readiness
- Work collaboratively with the compliance team throughout the onboarding process by:
- Responding promptly to queries
- Providing supporting evidence
- Ensuring all required checks are completed and evidenced before a learner is signed off for go live.
- Do not progress a learner to go live without confirmed sign-off from compliance—act as the operational bridge between the learner experience and the compliance gateway.
- Maintain a clear view of each learner’s readiness status, using the LMS and Monday.com to track progress and identify cases requiring escalation.
5) First Day of Learning
- Deliver the first day of learning session with each new learner, introducing them to:
- The programme structure
- The systems they will use
- The people they will work with
- What their learning journey will look like.
- Ensure every learner leaves their first day session with a clear understanding of:
- Expectations
- Key milestones
- How to access support.
- Create a positive, welcoming experience that reflects Apprentify’s commitment to learner success—the first day sets the tone for the entire programme.
- Record completion of the first-day session and any follow-up actions required, ensuring records are updated promptly.
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6) Learner Experience & Collaboration
- Take personal ownership of the learner experience during onboarding, being:
- Responsive
- Proactive
- Genuinely helpful throughout the process.
- Liaise effectively with sales, compliance, and operational support colleagues to:
- Keep onboarding moving.
- Resolve blockers quickly.
- Identify and escalate suitability or safeguarding concerns promptly, following Apprentify’s procedures, and working with the appropriate teams to resolve them.
- Contribute to continuous improvement by identifying recurring friction points in the onboarding process and raising them with the Head of Learner Enablement.
Essential Skills & Experience
Must-Have
- Experience in a learner-facing, customer-facing, or onboarding role that requires:
- Strong communication and case management skills.
- Organised and process-driven—able to manage a caseload of learners at different stages simultaneously without dropping detail.
- Confident communicator, comfortable:
- Chasing learners and employers for outstanding information.
- Delivering clear, constructive messages when suitability concerns arise.
- Comfortable working across multiple digital systems and tools; able to pick up new platforms quickly.
- A genuine interest in learner outcomes—you care about the experience you create, not just completing the checklist.
Desirable
- Experience working in an apprenticeship, further education, or regulated training environment.
- Familiarity with IAG principles or a recognised IAG qualification.
- Experience with LMS platforms, CRM systems, or operational workflow tools such as Monday.com.
- Understanding of ESFA funding rules and apprenticeship eligibility requirements.
What We Offer
At Apprentify, we believe in rewarding our people for the value they bring.
Benefits include:
- 25 days annual leave (plus bank holidays), increasing with length of service
- Private medical insurance
- Birthday Leave + Volunteer Day
- Quarterly performance bonus
- Ongoing professional development and leadership support
- Enhanced family leave policies
- Access to mental health and wellbeing support
- Regular company-wide events and team socials
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