Cambridge Spark
Learner Support Lead (Pastoral & Wellbeing)
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Learner Support Lead (Pastoral & Wellbeing)
Learner Support Lead - Quality
Department: Quality Location: Home-based, UK Reports to: Head of Quality Hours: 37.5 per week Salary: (Dependent on experience)
About the Role
The Learner Support Lead takes ownership of coordinating support for the end-to-end learner journey, ensuring academic performance is maintained for learners facing barriers, including:
- Socio-economic disadvantages
- Learners known to social care
- English as an Additional Language (ESOL)
- Wellbeing needs
- Returning to education
- Youth justice and carer leavers
- Special Educational Needs and Disabilities (SEND)
- Other inclusivity challenges
With a focus on Pastoral and Wellbeing as a specialism, this role evolves from advisory to operational oversight, including:
- Triaging learner barriers with initial and ongoing support
- Managing support quality across provision
- Embedding inclusion into the coaching team
- Collaborating with the Learner Support Lead (SEND) for holistic care
Key Responsibilities
1. Learner Triage & Caseload Management
- Conduct initial support calls to assess, triage, and identify inclusion challenges
- Manage learner registers:
- Wellbeing Register
- Wellbeing Support Plans
- Barriers to learning records
- Ongoing updates and reporting for the SEND Hub
- Deliver personalised, ongoing support sessions aligned with individual learner support plans
2. Staff Support & Development
- Provide governance and coaching for the wider team, ensuring quality, safety, and consistency in learner support
- Conduct deep-dive quality reviews of interventions to guarantee effective, well-documented, and impactful support
- Lead a community of practitioner to:
- Upskill coaches and mentors in early-warning signs of learner distress
- Deliver Tier 1 support effectively before escalation
- Design and implement CPD programs on best practices
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3. Compliance & Continuous Improvement
- Ensure Learning Support Fund (LSF) integrity:
- Validate claims with auditable evidence (Assess-Plan-Do-RReview approach)
- Compliance with Apprenticeship frameworks, including governance policies
- Produce impact reports demonstrating connections between:
- Support interventions
- Funding utilisation
- Learner retention and achievement
4. SEND & Collaborative Support
- Collaborate actively with Learner Support Lead (SEND) for tailored learners
- Safeguard learners within British Values, reporting concerns under Cambridge Spark policies
- Stay agile with legislative changes, safeguarding best practices, and student mental health
5. Ad-hoc Support
- Assist with informal duties or business-critical requests to maintain operational excellence
Key Requirements & Skills
Essential Requirements
- Holds—or is committed to obtaining—a Mental Health First Aider qualification
- SEND qualification (Level 2 or above)
- Proven experience in pastoral, wellbeing, or inclusion-based roles
- Outstanding written and verbal communication
- Strong organisational skills to manage multiple priorities and deadlines
- Ability to analyze and interpret learner data for quality enhancements
Desirable (Not Mandatory but Preferred)
- Experience with Ofsted/DfE regulations
- Qualifications in SEND education
- Knowledge of apprenticeships or work-based further/higher education (FE/HE)
- Progress toward an Internal Quality Assurer (IQA) qualification
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Company Benefits
- Pension scheme: 4% employer contribution + salary sacrifice option
- Leave: 25 days holiday + flexi-bank holidays + birthday off + summer/autumn calendar days
- Developments:
- CPD allowance + quarterly reflections
- Private medical insurance and cash plan option
- Flexible perks:
- Volunteer day
- Holiday buy-back scheme (up to 10 days/year)
- Employee Assistance Programme with professional counsellors
- Wellbeing: £30/month wellness allowance
- Social inclusion: Annual company events (eventually including Cambridge College formal balls, pub nights, and team activities)
About Cambridge Spark
Cambridge Spark is an education technology company enabling corporate and government organizations to build workforce digital capabilities through high-impact learning programs.
Our Mission
We deliver patented learning solutions, including the EDUKATE.AI platform, which:
- Ensures real-world application of skills
- Provides 24/7, AI-driven feedback and safe experimentation environments
Values & Commitments
Cambridge Spark is an equal opportunities employer. Uncompromising practices include:
- Non-discrimination/anti-harassment policies
- Transparent, decision-making without bias
- Supportive, entrepreneurial and team-driven culture
Diversity Statement
We value cultural diversity, mobility, and opportunity, particularly for veterans, people with disabilities, and underprivileged talent.
Apply now to shape learner success with us.
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