Blue Yonder
Learning and Development Architect
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Learning and Development Architect
Learning & Development Architect – Job Description
This is a customer-facing role serving as the Training Lead and Trainer.
You’ll provide customers with the knowledge, skills, capabilities, and training/playbook assets to effectively manage and implement the Blue Yonder Warehouse Management (WMS) solution.
Support customers in designing, developing, and delivering customer-specific training and playbook creation to support:
- WMS Super Users and Key Users
- IT and Implementation roles
Key Responsibilities
- Engage with stakeholders to define training objectives and scope, crafting engaging content including:
- Instructor-Led Trainings (ILTs)
- eLearning modules
- Job aids
- Hands-on labs
- Assessments
- Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy and relevance
- Work with project leads and stakeholders using instructional design principles to meet project specifications
- Utilise tools such as Microsoft Word, PowerPoint, Articulate Rise, Camtasia, and in-house AI tools/Agents for training materials development and maintenance
Primary Duties
- Conduct training needs assessments and analyses
- Design and develop technical training materials across formats (e.g., courses, interactive exercises, assessments)
- Integrate SME feedback into training content
- Define role-specific training and establish learning pathways for diverse audience segments
- Manage end-to-end project lifecycles and adapt to changing priorities
- Align training with stakeholder needs (associates, partners, customers)
- Ensure Blue Yonder-approved design standards and templates are applied
- Review content and mentor peers as needed
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What We’re Looking For
Experience & Skills
- 3+ years in managing end-to-end content development projects, demonstrating:
- Strong project management (scope, customer expectations, quality, budget)
- 5-7 years’ experience in instructional design, with expertise in the ADDIE model
- Proficiency in:
- Microsoft Word and PowerPoint
- Rapid authoring tools (Articulate Rise, TechSmith Camtasia)
- 3+ years developing technical content, including:
- Software simulations
- Virtual training environments
- Complex SaaS-based training materials
Behaviours & Competencies
Content Development & Maintenance
- Develop and maintain training aligned with current product roadmap
- Include real-world scenarios for engagement and applicability
- Continuously optimise course structure, flow, and effectiveness
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Cross-Functional Collaboration
- Partner with Product Management and Product Development
- Align training with implementation approaches via Professional Services
- Ensure consistency in delivery standards with Education Operations peers
Customer Enablement & Experience
- Translate complex technical concepts into actionable learning
- Guide customers in applying training within operations
- Incorporate learner feedback to refine training effectiveness
- Provide high-quality, consistent customer experiences
Operational Excellence
- Track key learning metrics (e.g., customer satisfaction, adoption rates)
- Identify improvements for delivery, scalability, and engagement
- Contribute to best practice standardisation
Core Values
Dive into our values here: Core Values. Do they resonate with you?
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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