Blue Yonder
Learning and Development Architect
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Learning and Development Architect
Learning & Development Architect – Blue Yonder Warehouse Management (WMS) Solution
This is a customer-facing role serving as the Training Lead and Trainer. Provide the customer with the knowledge, skills, capabilities, and training/playbook assets to effectively manage and implement the Blue Yonder Warehouse Management (WMS) solution.
Support the customer in designing, developing, and delivering customer-specific training and playbook creation to support:
- WMS Super Users and Key Users
- IT and Implementation roles
Primary Duties
- Engage with stakeholders to:
- Define training objectives and scope
- Craft engaging and informative content, including:
- Instructor-Led Trainings (ILTs)
- eLearning modules
- Job aids
- Hands-on labs
- Assessments
- Work closely with customer Subject Matter Experts (SMEs) to ensure:
- Accuracy and relevance of content
- Effective collaboration with team members
- Clear communication with project leads and stakeholders
- Apply instructional design principles and models to meet project specifications.
Tools You Will Utilize
Utilise tools such as:
- Microsoft Word
- PowerPoint
- Articulate Rise
- Camtasia
- In-house AI tools and Agents
For designing, creating, and maintaining training materials.
What You’ll Do
Content Development & Training Creation
- Conduct thorough training needs assessments and analyses
- Design and develop technical training materials using:
- Learning objectives
- Comprehensive courses
- Interactive hands-on exercises
- Effective assessments
- Align with departmental standards across various formats
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Cross-Functional Collaboration
- Partner with Product Management and Product Development to stay current on solution enhancements
- Collaborate with Professional Services to align training with implementation approaches and customer needs
- Work with Education Operations to ensure consistency in delivery standards and content quality
Customer Enablement & Experience
- Translate complex functional and technical concepts into clear, actionable learning
- Guide customers in applying training concepts within their operational environments
- Gather and apply learner feedback to improve training effectiveness
Operational Excellence & Continuous Improvement
- Track key learning metrics, including:
- Customer satisfaction
- Training quality
- Adoption outcomes
- Identify opportunities to improve delivery, scalability, and learner engagement
- Contribute to standardisation of best practices, tools, and delivery methodologies
What We Are Looking For
-
~3 years experience in managing end-to-end content development projects, demonstrating:
- Strong project management skills
- Managing project scope, customer expectations, content quality, and project budget
-
~5–7 years experience in instructional design, specifically in:
- Creating and developing training content using models like ADDIE
-
Proficiency in:
- Microsoft Word
- PowerPoint
- Rapid authoring tools:
- Articulate Rise
- TechSmith Camtasia
-
3+ years experience in:
- Developing technical content, including:
- Software simulations
- Virtual training environments
- Creating complex technical content for SaaS-based applications
- Developing technical content, including:
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Core Values
Our values drive our success – and the success of our customers.
For further insights into our values, explore: Core Values
Employment Details
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
About Blue Yonder
Who We Are
We are a proven, passionate collective of disruptors.
Our mission: Convert potential into the best solutions and customer experiences globally.
- Earned recognition as the "Best Place to Work" (Employees’ Choice) by Glassdoor
- Team culture powered by collaboration, respect, and work-life balance
- 400+ patents – testament to our expertise
- 10,000+ person-years of domain experience
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment.
Our intelligent platform enables:
- Retailers, manufacturers, and logistics providers to:
- Seamlessly predict, pivot, and fulfill customer demand
- Automated, profitable business decisions that drive:
- Greater customer experiences and business growth
Blue Yonder – Fulfill your Potential. ™
🌐 Visit us at: blueyonder.com
Blue Yonder and associated trademarks are properties of Blue Yonder, Inc.
Location Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254
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