Luca Faloni
Learning and Development Manager
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Learning & Development Manager
Location: Kensington, London
Working pattern: Hybrid – 80% office/store-based, with Fridays working from home
Employment type: Full-time
About LUCA FALONI
LUCA FALONI is a growing Italian luxury menswear brand founded on timeless style, exceptional materials and outstanding craftsmanship. Our customers are at the heart of everything we do. As we continue to expand internationally, we are investing in the knowledge, confidence and capabilities of our teams to ensure that every customer receives a consistently exceptional experience.
We are looking for a commercially minded Learning & Development Manager to shape and lead learning across our international store network and wider organisation.
The Opportunity
This is a high-impact role working at the intersection of Retail and HR.
- You will take ownership of the learning journey for our retail & corporate teams, from onboarding to leadership development.
- Partnering closely with Retail Leadership, Store Managers, HR and stakeholders across the business, you will translate commercial priorities into practical, engaging and scalable learning experiences.
- This is both a strategic and hands-on role. You will define the learning roadmap while also creating content, facilitating training, coaching teams and measuring the impact of learning on employee performance, customer experience and commercial results.
The role is based at our Kensington office and follows a hybrid working model, with four days per week spent in the office and Fridays working from home.
Key Responsibilities
Retail learning and performance
- Develop and deliver a retail learning strategy aligned with LUCA FALONI’s customer experience and commercial priorities.
- Create programmes that strengthen product knowledge, brand storytelling, selling skills, clienteling and service excellence.
- Partner with Retail Leadership to identify performance and capability gaps across the store network.
- Translate retail priorities into clear, practical and scalable learning solutions.
- Establish clear links between learning initiatives, customer experience and commercial performance.
Onboarding and employee readiness
- Design and continuously improve onboarding programmes for retail and corporate employees.
- Help new colleagues become confident, knowledgeable and productive more quickly.
- Ensure every employee develops a strong understanding of the LUCA FALONI brand, values, products, craftsmanship and customer philosophy.
- Create consistent onboarding pathways that can be delivered effectively across multiple markets.
- Develop seasonal product training and launch materials for store teams.
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Leadership development
- Design development programmes for Store Managers, Assistant Store Managers and emerging leaders.
- Strengthen leadership capability in coaching, performance management, employee engagement and commercial execution.
- Partner with business leaders to identify and develop future talent.
- Equip managers with practical tools to coach and develop their teams effectively.
Learning design and delivery
- Design and facilitate workshops, coaching sessions, digital learning and blended development programmes.
- Create clear, engaging and visually effective learning materials.
- Develop mobile-first learning solutions suited to an international and geographically dispersed workforce.
- Manage learning platforms and assess new learning technologies where appropriate.
- Build a network of internal trainers and subject-matter experts to support consistent delivery.
Measurement and continuous improvement
- Define clear measures of learning effectiveness and business impact.
- Use employee feedback, learning data and retail performance insights to improve programmes.
- Track participation, completion, capability development and behavioural change.
- Provide clear updates and recommendations to Retail and HR Leadership.
- Continuously improve learning content, delivery methods and employee engagement.
About You
You may currently be working as a Learning and Development Manager, Retail Training Manager, Customer Experience Training Manager, Regional Trainer or in a similar capability-development role.
You will ideally bring:
- Strong experience in Learning and Development, retail training, talent development or capability building.
- Experience supporting customer-facing teams across multiple stores, locations or markets.
- A track record of creating and delivering learning programmes that improve employee and commercial performance.
- Strong facilitation, coaching and presentation skills.
- Experience developing onboarding, product knowledge, service, clienteling or selling-skills programmes.
- The ability to create engaging content for both face-to-face and digital delivery.
- A practical understanding of blended learning, learning platforms and modern learning methodologies.
- Strong stakeholder-management and influencing skills.
- A commercial mindset and the ability to connect learning activity with measurable business outcomes.
- The confidence to operate strategically while remaining closely involved in delivery.
- Strong organisational skills and the ability to manage multiple priorities.
- Flexibility to travel regularly across the store network.
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Experience within luxury retail, premium fashion, hospitality or another customer-focused industry would be particularly valuable. Knowledge of instructional design, learning analytics or learning-management systems would also be advantageous.
What Success Looks Like
- A clear and consistent onboarding journey across the organisation.
- Faster time-to-productivity for new employees.
- Stronger product knowledge, selling capability and service standards.
- Consistent customer experiences across stores and markets.
- Practical development pathways for Store Managers and future leaders.
- Increased employee engagement and internal talent development.
- A scalable learning approach that supports international growth.
- Measurable links between learning initiatives and retail performance.
What We Offer
- Clear opportunities for career progression as LUCA FALONI continues to grow internationally.
- The opportunity to build and shape the Learning and Development function within a growing luxury brand.
- Genuine ownership of the learning strategy, with the freedom to introduce new ideas and approaches.
- Regular exposure to senior leaders and teams across Retail, HR and the wider business.
- A hybrid working arrangement, with Fridays working from home.
- A generous employee discount across the LUCA FALONI collection.
- An entrepreneurial and collaborative working environment where initiative is encouraged.
- The opportunity to make a visible and measurable contribution to our people, customer experience and commercial performance.
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.
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