Learning and Teaching Administrator

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
• Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
• We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply

When you apply it is important that you let us know what skills / experience you have from a similar role and / or what skills / experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered. To be considered for this role, here are the skills / experience we’re looking for:

Qualifications / Experience

1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a post-16 qualification or equivalent experience.
2. Demonstrable relevant experience of working in a busy office environment delivering front line administrative services to a high standard*.
3. Experience of managing time to meet deadlines and working under pressure without compromising on quality, thereby maintaining accuracy, numeracy and attention to detail*.
4. Demonstrable experience of providing advice and guidance to a range of colleagues and customers.

Skills / Abilities / Knowledge

1. Excellent spoken and written communication skills, including the ability to develop effective working relationships, both internally and externally.
2. Demonstrable evidence of strong digital competence across a range of digital services and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems.
3. Demonstrable ability to be proactive and use own initiative to solve problems and resolve straightforward issues, plan solutions and make pragmatic decisions both yourself and as part of a team*.
4. Committed to continuing professional development.
5. Demonstrable ability to participate in networks to share and discuss good practice and exchange information.

Desirable Criteria

1. Experience of working in Higher Education.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don’t forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:

• A CV
• A table where you provide evidence of how you meet each of the criteria in the person specification

Contact details

If you would like to have a chat or ask any questions about the role, Dr Charlotte Quarless (charlotte.m.quarless@durham.ac.uk), Learning and Teaching Manager would be happy to speak with you.

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Contribute to equality, diversity and inclusion and the University’s values.
• Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.
• Use your experience and problem-solving skills to resolve routine issues relevant to your role such as student queries and provide information and updates to help your team find solutions.
• Collect, organise and record data and information, including student marks entry, marks collection and dissemination of student feedback, accurately and provide reports