British Airways
Learning Data & Insights Lead
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A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Learning Data & Insights Lead (FTC – 14 Months)
Join the Global Learning Academy (GLA), a dynamic team within the People Directorate that is shaping the future of learning and development at British Airways. The GLA plays a vital role in building the skills, capabilities and leadership needed to deliver our ambitions as a world-leading airline.
As the Learning Data & Insights Lead, you'll be at the forefront of transforming learning data into powerful insights that drive better business decisions and colleague outcomes. You'll lead the development of the academy's reporting and analytics capability, helping stakeholders understand the impact of learning, identify emerging trends, support compliance, and maximise the effectiveness of our learning investments. This is an exciting opportunity to influence strategic decision-making, shape the future direction of learning across British Airways, and ensure our people have the skills they need to thrive in an ever-evolving industry.
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What You’ll Do
- Lead the GLA's Data & Insight function, ensuring the provision of accurate, timely, and actionable data across the learning portfolio.
- Design, develop, and maintain dashboards, reporting frameworks, and KPI measures that support operational and strategic decision-making.
- Analyse complex data from multiple learning and business systems, translating findings into clear recommendations and business actions.
- Partner with Learning, Systems, IT, Digital, and Business stakeholders to establish robust data governance, data quality, and reporting standards.
- Support the development of automated reporting processes, self-service analytics, and data-driven ways of working across the GLA.
- Identify opportunities for continuous improvement through analytical insight, trend analysis, predictive modelling, and performance monitoring.
What You’ll Bring To British Airways
You'll be a curious, analytical thinker who enjoys turning complex data into meaningful insight and actionable recommendations. Comfortable working with ambiguity and challenging existing ways of working, you'll take a proactive and collaborative approach to improving performance through data-driven decision making. Resilient and delivery-focused, you'll bring strong communication skills and the confidence to influence stakeholders, while remaining flexible, supportive and aligned to BA's ways of working.
Your Experience
- A numerate degree or proven numerical aptitude in a similar analytical role
- Experience using data analysis tools such as Excel, SQL, PowerBI or similar
- Strong analytical and problem‑solving skills, with the ability to draw clear insights from complex datasets
- Experience designing and delivering dashboards, KPIs, reporting frameworks, and performance measures.
- Ability to communicate complex analysis clearly to a range of audiences, including senior stakeholders
- Experience working collaboratively in cross‑functional teams and managing competing priorities.
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What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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