Mitie Cleaning & Hygiene Services
Learning & Development Administrator
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Better places, thriving communities.
Learning & Development Administrator
Salary: £28,046.54
Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.
Job Objectives And Responsibilities
We are seeking a dedicated and detail-oriented individual to provide administrative support for the collation, review, and allocation of training for both operational and non-operational staff. This role ensures compliance with contractual, MOJ, company, legislative, and relevant standards.
The main duties include:
- Ensuring all training is recorded, reviewed, assigned, and responded to in a timely manner by the appropriate person or department to achieve compliance with contractual, MOJ, company, and legislative requirements.
- Processing and disseminating relevant information accurately and within deadlines.
- Providing support and advice to staff and local managers to ensure quality standards are met in compliance with relevant legislation.
- Supporting the development and production of the training performance report, ensuring all key information is accurately recorded and reported to relevant stakeholders.
- Contributing to a climate of innovation and continuous improvement, focusing on meeting contractual requirements, adding value, and delivering best practices.
- Promoting commitment and compliance with Health & Safety and Environmental standards to ensure these are embedded across the contract.
- Proactively assisting stakeholders, responding constructively to questions and action points from the Independent Monitoring Board (IMB), His Majesty's Inspector of Prisons (HMIP), and the MOJ Contract Monitoring Team.
- Building and maintaining positive stakeholder relationships.
- Preparing for and actively participating in performance reviews and internal/external inspections.
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Person Specification
The ideal candidate will have:
- Excellent attention to detail.
- Clear communication skills, with both verbal and written English of a high standard.
- Intermediate to expert IT skills, particularly in Microsoft Word, Excel, and Outlook.
- Previous experience working in a prison or secure environment.
- Experience in a customer service role or similar.
- Previous experience in an administrative role.
As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.
Our Purpose
- Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise To Our People
- A place to work where you can thrive and be your best every day.
Our Promise To Our Customers
- A trusted partner creating exceptional environments for your customers and people, adding value every day.
Our Culture – Our Core Values And How We Behave
- We are one Mitie: we work as one to deliver a seamless, unrivalled service.
- We are built on integrity and trust: integrity and trust are at the heart of all we do.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
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Our Market-Leading Offering
- Provides you with benefits that suit your lifestyle.
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to our flexible lifestyle benefits platform, Choices.
- High street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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Together our diversity makes us stronger.
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