Learning & Development Manager

What We're Looking For

• Experience working in a Learning & Development role, ideally with responsibility for coordinating, delivering, or leading learning activity across an organisation.
• Experience managing, coaching, or supporting team members, with the ability to develop facilitation capability and promote consistent standards.
• Strong understanding of learning needs analysis, learning design, delivery methods, and evaluation approaches.
• Experience using a Learning Management System, with confidence maintaining accurate records, producing reports, and using data to inform improvement.
• Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Confident communication and stakeholder management skills, with the ability to build positive working relationships across clinical, operational, and support teams.
• A proactive, solutions-focused approach with the ability to work independently and as part of a collaborative team.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Experience designing or quality assuring learning content, resources, or e-learning materials is desirable.
• Experience working within healthcare or another regulated environment is desirable.
• A CIPD, learning and development, coaching, or training qualification would be advantageous.

Core Responsibilities

• Adhere to all company policies and procedures and be responsible for ensuring awareness of existing policies and procedures.
• Act in accordance with any relevant professional body requirements, where applicable.
• Abide by the company’s confidentiality policy and confidentiality agreement.
• Maintain awareness of and comply with policies and procedures relating to Health and Safety.
• Act in accordance with and promote the company’s core values of commitment, trust, integrity, and kindness.
• Promote a positive approach to equality and diversity, treating others with dignity and respect.
• Demonstrate awareness of safeguarding and the company’s policy and procedure for raising safeguarding concerns.
• Develop and maintain positive relationships with colleagues, ensuring approachability and open and honest conduct.

Interview Process

Our recruitment process consists of two stages.

• Shortlisted candidates will first be invited to attend an interview via Microsoft Teams to meet the recruitment panel.
• Candidates who are successful at this stage will then be invited to a final face-to-face interview at our Canterbury office. As part of the final stage, candidates will be required to deliver a 10-minute presentation to the interview panel. Full details of the presentation will be provided in advance, allowing sufficient time for preparation.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment, and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

For further information, please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team, and we will do our best to support you. All candidates must complete a full online application and cover letter to be considered. No further applications will not be accepted after the closing date. Psicon may need to close this advertisement early due to the volume of applications, so we encourage candidates to apply at their earliest convenience. Please note, Psicon operates a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.