Booking.com
Learning & Development Operations Specialist
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About Us
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description
As a Learning & Development Operations Specialist, you will play a pivotal role in delivering a seamless, high-quality learning experience for our colleagues. As part of the People Operations – Talent team, you will be responsible for the operational delivery of our learning programmes, ensuring they are planned, coordinated, and executed efficiently from end to end.
Working closely with Learning & Development, People teams, business stakeholders, and external facilitators, you will coordinate instructor-led and virtual learning sessions, administer learning systems, maintain accurate learning data, and provide reporting and operational insights that support informed decision-making.
This role is ideal for someone who enjoys creating structure, improving processes, and delivering operational excellence. You'll combine strong organisational skills with a data-driven mindset to optimise learning operations, enhance the learner experience, and help scale learning programmes that enable our people to grow and succeed.
Key Job Responsibilities and Duties
- Manage the end-to-end operational delivery of learning and development programmes, ensuring seamless planning, execution, and continuous improvement.
- Administer and maintain the Learning Management System (LMS), including course set up, learner enrolment, content management, user support, and data integrity.
- Produce and analyse learning metrics, dashboards, and reports to monitor programme performance, learner engagement, and business impact.
- Coordinate instructor-led and virtual learning sessions, managing scheduling, logistics, learner communications, attendance, and post-session administration.
- Partner with Learning & Development, People Operations, HR, Technology, and business stakeholders to deliver scalable, high-quality learning solutions while ensuring operational excellence.
- Work closely with the Global Onboarding team to ensure the coordination of the onboarding process for new starters to the business is effective and as seamless as possible.
- Identify opportunities to streamline processes, standardise workflows, and implement automation to improve operational efficiency and learner experience.
- Support the onboarding of external learning providers and facilitators by coordinating operational requirements, system access, and session setup.
- Support the implementation, testing, and optimisation of learning technologies, system enhancements, and new operational processes.
- Develop and maintain operational documentation, standard operating procedures, and knowledge resources to support consistency and scalability.
- Provide operational support for learning projects, change initiatives, and continuous improvement activities, ensuring timely delivery against agreed objectives.
- Act as the first point of contact for learning operations queries, resolving system and programme issues while delivering a high standard of support to learners, facilitators, and stakeholders.
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Qualifications & Skills
Experience in Learning & Development Operations, Talent Development, HR Operations, or a related People function, with hands-on experience supporting learning programmes and learning technologies. Must have knowledge in/significant exposure to:
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Learning Operations
- E2E programme coordination
- Learning administration
- Learning event scheduling and logistics
- Learning lifecycle management
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Learning Systems
- Learning Management System (LMS) administration
- User management
- Course creation
- Troubleshooting LMS issues
- Data quality management
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Data & Reporting
- Advanced Microsoft Excel
- Learning reporting
- Data analysis
- KPI tracking
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Stakeholder Management
- Cross-functional collaboration
- Strong stakeholder communication & expectation management
- Managing competing priorities
- Customer service mindset
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Operational Excellence
- Process improvement
- Process documentation
- Attention to detail
- Organisation & Time management
- Problem solving
Preferred hands on experience in a fast paced commercial, international environment where business requirements are frequently driven by change. Show understanding of key business drivers and strong business acumen.
Demonstrable experience of dealing with and prioritising complex business requirements.
Benefits & Perks - Global Impact, Personal Relevance
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
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- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process
Let’s go places together: How we Hire
This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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