Homeprotect Home Insurance
Learning & Development Trainer
London
Posted 2 days ago
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Learning & Development Trainer
Learning & Development Trainer – Homeprotect
About Homeprotect
- Founding Principle: Protecting people underserved by the home insurance industry
- Est. 2002 – Combining smart technology and human expertise to safeguard hundreds of thousands of unique homes across the UK
- Vision: Deliver meaningful work, career growth, and real customer impact
What It’s Like to Work Here
- Team Culture: A small, expert-driven team of:
- Insurance specialists
- Technologists
- Data scientists
- Customer champions
- Working Style:
- Fast-paced yet trusting environment
- Collaboration across teams
- Ownership from day one
- Flexible designs to support both role and life balance
- Recognition: Great Place to Work UK for seven consecutive years (2023 ranked 29th nation-wide, climbing 71 places)
Role Purpose
As a Learning & Development Trainer, you’ll be pivotal in:
- Building knowledge and skills in a fast-paced, FCA-regulated home insurance environment
- Designing, delivering, and continuously improving blended learning programs that drive:
- Colleague performance
- Regulatory compliance (FCA/Consumer Duty)
- Outstanding customer outcomes
- Partnering with operational leaders, subject matter experts, and the Training & Competence team
- Contributing to a continuous learning culture while innovating interventions
Key Responsibilities & Accountabilities
Learning Design
- Align blended solutions (classroom, virtual, digital) with business objectives and FCA/Consumer Duty
- Continuously update materials for processes, products, and regulatory changes
Training Delivery
- Conduct engaging programs for:
- Inductions
- Technical insurance knowledge
- Systems & customer service skills
- Regulatory requirements
- Adapt styles to build confidence across all learners
Performance & Competence
- Support structured learning, coaching, and refresher interventions
- Contribute to competency frameworks
- Work with Team Managers and quality assurance (QA) to address gaps
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Stakeholder Partnership
- Build strong relationships with leaders and subject matter experts (SMEs)
- Provide advisory expertise on product/system/regulatory rollouts
Evaluation & Continuous Improvement
- Assess effectiveness via feedback, assessments, and performance data
- Develop data dashboards (e.g., Excel) and act on insights
- Consistently enhance learner experience
Compliance & Governance
- Ensure FCA/Consumer Duty compliance in all materials and delivery
- Maintain Training & Competence (T&C) records
- Support regulatory audits and requests
*General
- Grow as an L&D ambassador
- Engage in continual professional development (CPD)
- Contribute to team-wide projects and improvements
- Undertake reasonable additional duties
Required Knowledge
- Experience/Area
- L&D/Training in FCA-regulated environments (preferably insurance/financial services)
- Adult learning theory and blended learning
- Coaching techniques for performance improvement
- Customer service & contact centre principles
- UK home insurance market awareness
- FCA regulations, Consumer Duty, and vulnerable customer protections
- Niche Knowledge
- Competency frameworks (desirable)
- AI tools’ application in learning (desirable)
Required Skills & Experience
-
Core Competencies:
- Design and deliver blended learning programmes
- Facilitate effectively in-person/virtually
- Distil complex topics into clear, practical insights
- Stakeholder management (influence managers/SMEs)
- Needs-analysis and tailored interventions
- Manage multiple priorities under tight deadlines
- Microsoft 365 + LMS proficiency
-
Covered Tasks:
- Evaluate learning via feedback, observations, and data
- Processing AI tools (content creation, data governance)
- Create dashboards (pivot tables, pivot charts)
- E-learning authoring (Articulate Storyline/Rise)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Certifications:
- CIPD Level 3/5 Learning & Development (or equivalent) – desirable
Benefits
Learning & Growth
- Structured career development:
- Mentoring, buddying
- Role-relevant qualifications
- Internal Lunch & Learn sessions
Health & Wellbeing
- Private medical insurance (BUPA)
- Employee Assistance Programme (legal, medical, counseling support)
- Wellbeing Centre with online tools/workshops
- Annual vacation (25 days + 5 “buy/sell”)
- Annual flu jabs and eye care voucher
Financial Incentives
- Discretionary bonus (up to 30% of base salary)
- Life insurance (4x salary coverage)
- Aegon pension scheme
- Family discount on Homeprotect home insurance
- £/€ referral bonuses for recruiting staff
Flexibility
- Hybrid work with at least 1 weekly office session
- Homeworking starter kit + reimbursement for office equipment
Community & Purpose
- Partnership with Refuge (domestic abuse charity)
- Social+, wellbeing, and charitable events
- Learning Carrot subscription (with discount)
UNIQUE AS STANDARD.
Diverse & Inclusive Approach
- Equal opportunity employer: Actively celebrates differences
- Visa sponsorship considered on a case-by-case basis
- Accommodations available throughout recruitment
Regulatory Commitment
- Non-negotiable alignment with FCA Individual Conduct Rules (1–6)
- Integrity: Acts with due skill and care, transparency with regulators
- Customer focus: Prioritizes good outcomes for customers
- Data protection policies: UK GDPR and workplace standards
- Mandatory compliance training required
For roles under Senior Managers & Certificated Persons (SM&CR), supplement resigns Her Majesty’s Government’s guidelines.
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Skills
Learning And Development
Training
Adult Learning Theory
Blended Learning
Training Evaluation
Customer Service
Coaching Techniques
FCA Regulations
Competency Frameworks
Stakeholder Management
Organizational Skills
Microsoft 365
E-Learning Design
Data Analysis
Communication Skills
Performance Improvement
Location