Homeprotect
Learning & Development Trainer
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Learning & Development Trainer
Learning & Development Trainer – Homeprotect
About Homeprotect
Cover for Almost Every Home
We founded Homeprotect on a simple principle: to provide protection to people underserved by the home insurance industry. Since 2002, we’ve combined smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we’re just getting started.
If you’re someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.
What It’s Like to Work Here
Our customers come from all walks of life – just like our people. We’re a small but highly skilled team of insurance specialists, technologists, data scientists and customer champions, each bringing individual expertise, an appetite for innovation, and a shared ambition to protect the homes and things people love.
We work at pace but trust our people to work in ways that bring out their best. You’ll:
- Collaborate closely across teams
- Have real ownership from day one
- See the impact of your work first-hand
- Enjoy flexible working, balancing role needs with life rhythms
We’ve been recognised as a Great Place to Work UK for seven consecutive years, most recently ranked 29th nationally (a 71-place jump in one year).
Role Purpose
As a Learning & Development Trainer, you will play a pivotal role in building the knowledge, skills, and confidence of colleagues in a fast-paced, FCA-regulated home insurance environment. Your work will:
- Design, deliver and continuously improve engaging blended learning that drives colleague performance, regulatory compliance and outstanding customer outcomes.
- Work closely with operational leaders, subject matter experts (SMEs) and the wider Training & Competence team.
- Identify learning needs, create innovative interventions and deliver high-quality training across induction, technical knowledge, systems, customer service, and regulatory requirements.
- Contribute to wider L&D initiatives across the business, helping to build a culture of continuous learning.
We’re passionate about excellence and seek someone who takes pride in their work and genuinely wants to do a great job.
Key Responsibilities & Accountabilities
1. Learning Design
- Design, develop and maintain blended learning solutions aligned with business objectives and FCA/Consumer Duty requirements.
- Update content promptly as processes, products or regulations change.
2. Training Delivery
- Deliver engaging classroom, virtual, and on-the-job programmes, including effective inductions.
- Adapt delivery styles and foster inclusive environments that build confidence.
3. Performance & Competence
- Support colleagues to achieve and maintain competence through structured learning, coaching and refresher interventions.
- Contribute to competency frameworks and work with Team Managers and QA to address gaps.
- Collaborate on training solutions for new products, systems, processes and regulatory initiatives.
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4. Evaluation, Analytics & Continuous Improvement
- Evaluate effectiveness using learner feedback, assessments and performance data.
- Use insights to enhance programmes, monitor learner progress, and improve the learner experience.
- Maintain and develop data dashboards (e.g., Excel), translating insights into actionable improvements.
5. Stakeholder Partnerships
- Build strong relationships with leaders and SMEs, providing professional learning advice to empower learners and drive business impact.
6. Compliance & Governance
- Ensure materials and delivery comply with FCA, Consumer Duty, and internal standards.
- Maintain accurate Training & Competence (T&C) records and support audits/regulatory requests.
7. General Responsibilities
- Act as an L&D ambassador and keep knowledge current through continuous professional development (CPD).
- Contribute to team projects and continuous improvement efforts.
- Undertake reasonable extra duties as required.
Knowledge, Skills & Experience
Knowledge
Experience in Learning & Development/Training within an FCA-regulated operational environment (ideally in insurance or financial services).
- Strong understanding of adult learning theory and blended learning principles (classroom, virtual, digital).
- Knowledge of training evaluation frameworks and continuous improvement practices.
- Understanding of customer service principles and contact centre operations.
- Working knowledge of coaching techniques that drive performance improvement.
- Awareness of the UK home insurance market.
- Understanding of FCA regulations, Consumer Duty and vulnerable customer requirements.
- Familiarity with competency frameworks (desirable).
- Awareness of AI tools and opportunities to utilise them in learning design (desirable).
Skills & Experience
- Proven track record in designing and delivering engaging blended learning programmes.
- Excellent facilitation, presentation, and communication skills (verbal and written).
- Ability to distil complex information into clear, practical learning.
- Strong stakeholder management with confidence to influence managers and SMEs.
- Expertise in diagnosing learning needs and selecting appropriate interventions.
- Exceptional organisational skills to manage multiple priorities and deadlines.
- Strong IT capability (including Microsoft 365, learning platforms like Moodle, or similar).
- Experience analyzing learning effectiveness using feedback, observations and performance data.
- Proactive, adaptable, and collaborative approach in a fast-paced environment with regular evolving requirements.
- Experience in supporting change programs and implementing new products, systems, or processes.
- Excel proficiency (pivot tables, lookups, charts) and ability to build/maintain learning dashboards.
- Experience designing e-learning with authoring tools like Articulate Storyline and Rise (desirable).
- L&D qualification (e.g., CIPD Level 3 or 5, or equivalent) (desirable).
- Competency with AI tools (e.g., content drafting, knowledge search, data analysis), used responsibly within governance and data protection standards.
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Benefits
We want you to feel rewarded, supported and set up to thrive throughout your career with us.
Learning and Growth
- Invest in your development through structured learning, mentoring, buddying and on-the-job experience.
- Support role-relevant professional qualifications that make the biggest difference.
- Personal and professional growth via Lunch and Learn sessions, connecting with teams across the business.
Health and Wellbeing
- Private healthcare through Bupa.
- Employee Assistance Programme (counselling, financial, legal support).
- Wellbeing Centre with online tools/r decluttering challenges.
- Regular wellbeing seminars, workshops and annual flu jabs.
- Annual eye care voucher.
Financial Security & Reward
- Annual discretionary bonus scheme (up to 30% of base pay).
- Life insurance at four times salary.
- Pension plan with Aegon.
- Staff discount on Homeprotect home insurance (friend/family discount included).
- Staff referral bonus when recommended hires join.
Time Off
- 25 days’ annual leave plus bank holidays.
- Option to buy/sell up to 5 additional days per year.
Flexible Working
- Trust our people to work flexibly, balancing role needs with life rhythms.
- Minimum once-a-week office presence, as collaboration thrives in person.
- Homeworking starter kit from day one.
- Claim towards additional home office equipment within six months.
Purpose & Community
- Charity partnership with Refuge, the UK’s biggest specialist domestic abuse charity.
- Regular social, wellbeing, and charitable events-year round.
Unique as Standard
We’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. Difference is our strength – we celebrate what makes our customers and people unique.
- Open to visa sponsorship on a case by case basis for the right candidate – we don’t let location limit potential.
- Encourage your L&D journey, additional application support if needed – let us tailor the process for you.
Your data will be maintained in line with our recruitment privacy policy.
Regulatory Responsibilities
As an FCA-regulated insurer, the right way is not just compliance – it’s how we operate. All colleagues must uphold:
- FCA Individual Conduct Rules (1–6).
- Work within approved processes and authority limits.
- Maintain auditable records and comply with UK GDPR/data misuse policies.
- Promptly escalate risks, exceptions, incidents, and breaches, including financial crime/sanctions concerns (or via whistleblowing).
- Support vulnerable customers with reasonable adjustments.
- Complete mandatory training to maintain competence.
If the role falls under Senior Managers and Certification Regime (SM&CR), we’ll share a supplementary regulatory responsibilities document.
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