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Learning Operations Analyst
Wealth Management Learning Operations Analyst | Barclays
Purpose of the Role
To educate and upskill operational colleagues through training, coaching, and knowledge transfer initiatives.
About the Role
Learning Operations Analyst at Barclays
We are looking for an organised and proactive Learning Operations Analyst to support the coordination and delivery of learning activities for operational teams. The role will help colleagues develop the required knowledge and skills through structured training, coaching, and knowledge-sharing initiatives.
Key Accountabilities
- Coordinate and schedule inductions, training sessions, and learning activities
- Support the delivery of training, coaching, and knowledge-transfer initiatives
- Maintain accurate learning records, attendance information, schedules, and training materials
- Ensure compliance with internal processes, standards, and governance requirements
- Track training completion and prepare regular updates and reports
- Communicate effectively with colleagues, managers, trainers, and stakeholders
- Support identification and follow-up of training needs
- Assisting in reviewing and improving learning materials and processes
- Manage learning-related queries with a helpful and professional service
- Organise priorities and ensure timely, accurate task completion
Job Expectations
Overall Accountabilities
The role is responsible for:
Technical & Operational Accountabilities
- Develop and manage training programs, workshops, and knowledge transfer initiatives for operational banking teams
- Monitor effectiveness of training programs and recommend improvements
- Identify industry trends and implement best practices in learning and development
- Conduct training needs assessments and collaborate across the business to pinpoint skill and knowledge gaps
- Support operational efficiency projects and learning and development initiatives
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Risk & Compliance
- Identify and escalate risks and issues within the team as appropriate
- Maintain Barclays brand consistency, ensuring all training materials align with governance, standards, and policies
Key Expectations for Analysts
For Leaders
- Lead and supervise teams, guide professional development, and allocate workloads
- Demonstrate the four LEAD behaviours:
- Listen and be authentic
- Energise and inspire
- Align across the enterprise
- Devlop others
For Individual Contributors
- Develop technical expertise in the work area, serving as an advisor to related teams
- Partner with other business functions and contribute to operational efficiency
- Escalate policy breaches appropriately
- Embed new policies/procedures post-risk mitigation
- Influence decision-making within expertise domain
- Keep abreast of risk management and control strengthening
Core Barclays Responsibilities
- Deliver work in compliance with rules, regulations, and codes of conduct
- Understand how the sub-function integrates with the entire organisation, including its products, services, and processes
- Evaluate and resolve problems with factual analysis and technical experience
- Communicate complex/sensitive information effectively and guide team members
- Act as a stakeholder liaison and expand external networks
Behavioral Values
Colleagues must demonstrate:
- Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship
- Barclays Mindset: Empower, Challenge, Drive (operational behaviours)
Responsibilities
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Development & Execution
- Create and deliver training programs, workshops, and knowledge transfer initiatives
- Conduct training needs assessments and knowledge gap analysis
- Schedule and facilitate inductions, training sessions
- Ensure compliance with internal standards and governance requirements
Monitoring & Reporting
- Track training attendance, completion rates
- Generate regular reports on training effectiveness
- Analyse training impact and suggest improvements
Essential Skills & Experience
- Experience in operations, training coordination, learning administration, or similar role
- Experience in scheduling inductions, onboarding, or training activities
- Strong organisational and administrative skills
- Excellent attention to detail and record-keeping
- Proficient communication and stakeholder management
- Ability to manage multiple tasks/deadlines
- Confidence in workplace systems, spreadsheets, and reporting tools
- Ability to work independently and collaboratively
Desirable Experience
- Experience in fast-paced operational environments
- Familiarity with Workday Learning or Learning Management Systems
- Understanding of learning standards, governance, or quality processes
- Experience with basic reporting or tracking learning activities
Location: Primarily London; other locations considered for the right candidate.
Assessment on critical skills: Risk and controls, change and transformation, business acumen, strategic thinking, digital/technology, and job-specific expertise.*
Our Work Experience at Barclays: Culture, values, sustainability, employee development, and recognition programs foster collaboration and excellence. Our employees empower, challenge, and drive, making Barclays a #1 Top Workplace.
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