Animal Friends
Learning Operations & Insights Co-Ordinator
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Learning Operations & Insights Coordinator
At Doubtless Pet Insurance Partnerships, we believe that great people create great customer experiences. That's why we're looking for a passionate and detail-oriented Learning Operations & Insights Coordinator to join our Talent & Culture team.
This is an exciting opportunity for someone who thrives on combining learning technology, data insights, and operational excellence to support the growth and development of colleagues across the UK and Europe.
We're looking for someone who not only understands learning administration but who genuinely believes in the power of learning and development to help people reach their potential.
Package: Up to £28,000 per annum depending on suitability, with 25 holiday days (plus your birthday off), pension, wellbeing support, and pet insurance discount.
Hours: 37.5 per week, Monday to Friday 9am to 5pm
Location: We are flexible on the location for this role, it can be based fully remote in the UK, hybrid, or based within our office
About The Role
As our Learning Operations & Insights Coordinator, you'll play a pivotal role in ensuring our learning programmes run seamlessly from end to end.
You'll be the go-to expert for our Cornerstone Learning Management System, supporting the administration, optimisation, and reporting of learning activity across the business. Working closely with Learning & Development and the wider Talent team, you'll help ensure colleagues have access to engaging, compliant, and impactful learning experiences.
Alongside managing learning operations, you'll be responsible for producing meaningful learning insights and reporting that help drive business decisions, identify trends, and improve learning outcomes.
What You'll Be Doing
Learning Operations
- Coordinate virtual and face-to-face learning events and programmes.
- Manage learning schedules, communications, attendance tracking, and administration.
- Support onboarding and mandatory learning activity across the business.
- Ensure learning records and compliance data remain accurate and audit-ready.
- Provide responsive support for learning queries and stakeholder requests.
Cornerstone LMS Expertise
A significant part of this role will involve owning and maintaining the Cornerstone LMS.
You'll need extensive experience administering Cornerstone, including:
- User management and data maintenance
- Curriculum and learning assignment management
- Content uploads and catalogue administration
- Automated communications and notifications
- Compliance tracking and reporting
- Learning programme setup and optimisation
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We're looking for someone who can confidently navigate Cornerstone, identify opportunities to improve system utilisation, and ensure a seamless learner experience.
Reporting, Analytics & Insights
You'll own the production and analysis of learning data, transforming information into meaningful insights that drive action.
Using Advanced Excel and Power BI, you'll:
- Produce learning and compliance reports
- Monitor training completion rates and mandatory learning activity
- Identify trends, risks, and opportunities
- Create dashboards and visualisations for stakeholders
- Provide data-driven recommendations to support business decisions
- Continuously improve the quality and accessibility of learning MI
This role would suit someone who enjoys working with data and can confidently turn complex information into clear, actionable insights.
What We're Looking For
- Proven experience administering Cornerstone LMS with confidence and accuracy
- Advanced Excel skills, including reporting, data analysis, formulas, pivot tables, and data manipulation
- Experience creating and maintaining reporting dashboards using Power BI
- Strong analytical skills with the ability to identify trends and present meaningful insights
- Exceptional organisational skills and ability to manage multiple priorities
- Excellent attention to detail and commitment to data quality
- Experience working within a learning, talent, HR, or people-focused environment
- Strong communication and stakeholder management skills
Most Importantly...
We're looking for someone with a genuine passion for people development.
Someone who understands that behind every report, compliance metric, and learning programme is an opportunity to help a colleague grow, develop new skills, and succeed.
If you're energised by creating great learning experiences and enabling others to achieve their potential, we'd love to hear from you.
What You’ll Get
We recognise that your hard work shouldnt come without its perks, so heres a little list of some of the things you can expect to get from us:
- 25 days annual leave, which increases with service, plus bank holidays
- A day off for your birthday
- One paid day off per year to volunteer with a UK-registered animal charity of your choice
- Access to 50% off insuring pet companions
- Free access to our expert vet partner, Joii Pet Care, for your cat and/or dog
- Your mental and physical health is incredibly important to us. That’s why we offer discount on gym membership, access to a dedicated Wellbeing Hub and a healthcare cash plan.
- We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
- Most importantly, you’ll be working with, and supported by, a team of courageous, passionate, and kind-hearted individuals – we might be biased, but we think that they’re a pretty pawsome bunch!
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What we are all about!
We are the Doubtless – a pan European fully integrated pet insurance and health services platform operating in several markets across Europe including the UK, France, Netherlands, Belgium, and Germany.
We are one of Europe’s largest pet insurance and services organisations, with over 1400 colleagues supporting over 2 million pets in 8 countries.
At Doubtless, we are on a mission to strengthen the unique bond between you and your pet, through our innovative products and services.
We're guided by our values of Performance, Exploration, Togetherness, and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.
We take pride in the contribution we each make in delivering an ecosystem that will change the future of pet insurance and healthcare services for the benefit of our customers and their pets.
Inclusion, Diversity and Belonging at Doubtless
At Doubtless, we take inclusion seriously. This means nurturing a culture that respects everyone as an individual and values the unique perspectives we all bring through our background, characteristics, and lived experiences.
We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, a Fit and Proper check, and reference checks.
Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Department
HR
Contract type
Permanent
Hours
37.5
Salary
Up to £28,000 dependent on suitability
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Skills
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