NEBOSH
Learning Partner Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Learning Partner Support Officer (12-month fixed term)
We are seeking a Learning Partner Support Officer to join our vibrant, dynamic team in supporting global learners with our worldwide range of services.
What you will be doing:
- Communicating with customers, responding to product and service inquiries, and resolving issues
- Managing Learning Partner records for selected roles, including:
- Ensuring access to the NEBOSH Course Provider Interface (CPI)
- Processing payments and refunds, such as enrolments, de-registrations, and exam cancellations
- Handling reasonable adjustment requests for learners
- Facilitating learner transfer requests between courses or services
- Processing examination requests accurately and efficiently
- Preparing and monitoring the examination schedule planner, ensuring timely examination progression
- Verifying data input before submission to third-party suppliers
- Confirming exam records against the public timetable
- Registering learners when their Learning Partner cannot
- Tracking receipt of examination packs and preparing digital backups for venues lacking supply
- Maintaining pre-assessment documentation for seamless inter-team assessment workflows
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You:
Ideally, you’ll have industry experience in:
- Processing high-volume data with absolute accuracy
- Supporting customers via social media, web chat, email, and telephone
- Building trust and maintaining strong relationships through digital and verbal channels
- Operating independently while meeting tight deadlines
- Adapting fluidly to change within a fast-paced workload
- Mastering core software, including Microsoft Word, Excel, and Outlook
While qualifications are useful, we prioritize attitude—if you’re eager to learn and hungry for growth, we’ll train rigorously yet calmly.
Required Skills & Mindset:
- Hyper-detailed focus to uphold pristine accuracy
- Proactive problem-solving to identify and drive solutions
- Ownership attitude—track every inquiry to a solid resolution
- Prioritisation skills—navigate peaks under pressure with calm professionalism
- Empathic listening to uncover customer needs and craft tailored resolutions
- Adherence to workflows while continuously seeking process improvements
- Self-driven and versatile in a variety of tasks
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Salary & Hours:
- £28,497.60 per annum
- Standard working hours are 37.5 (9:30am to 5:00pm, Monday to Friday)
Benefits Package:
☑ 10% company pension contribution ☑ Enhanced holiday provision (25 days initially, increasing to 33 days with service) ☑ Healthcare cash plan ☑ Private medical insurance ☑ 3x salary Death in Service benefit ☑ 50% membership discount at our gym partners ☑ Cycle-to-work scheme ☑ Holiday Buying scheme (with salary sacrifice option) ☑ Exclusive discounts and partner offers ☑ Free on-site parking
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills