Leasehold Manager - Asset Services

Contract Type: Secondment or fixed term contract for 6 months

Salary: £56593.87 per annum (£61478.49 per annum is achieved after 12 months successful performance in the role)

Working Hours: 35 hours per week

Working Pattern: Monday to Friday, Hybrid

Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Leasehold Manager - Asset Services

Responsible for ensuring effective asset services are delivered on behalf of Riverside Home Ownership properties, in line with lease requirements, business priorities and the Group’s Asset Management Strategy, ensuring works are delivered to cost, quality and timescales.

About you

We are looking for someone with:

• Experience within the building industry, ideally working within the Leasehold Sector.
• Relevant building qualification e.g. Higher National Certificate in Building, or equivalent.
• Understanding of statutory leasehold legislation.
• In-depth knowledge of building regulations.
• Ability to interpret leasehold legal terminology.
• Experience of producing clear, well-structured reports for senior leadership teams, including Board level, to successfully inform decision making.
• Ability to interpret business requirements using a variety of data.
• Results driven with strong analytical skills, including the ability to critically analyse complex information.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Build effective relationships with Riverside Home Ownership (RHO) stakeholders including the Director to gain an insight into business requirements and priorities, identifying current and future asset services for approximately 4,500 properties, ensuring RHO requirements are represented in Group-wide asset strategies and frameworks
• Lead, motivate and engage with your team to ensure the delivery of a high quality service, ensuring the development and implementation of objectives to underpin the Asset Management Strategy including the effective delivery of the required programme of works for RHO properties.
• Collaborate with RHO and Asset Services to develop and implement the programme of works for all planned maintenance, servicing and repairs for RHO properties, ensuring alignment to lease requirements and the Group’s Asset Management Strategy.
• Oversee delivery of the programme of works for RHO properties, ensuring quality and compliance standards and customer expectations are met, including on-site inspections during the progress of the works.
• Collaborate with Asset Services to develop RHO’s asset performance framework, including effective implementation and review of service level agreements and key performance indicators, ensuring asset services for RHO are delivered, monitored and continually improved.
• Monitor, review and report progress to key stakeholders including the Director of RHO on performance against the Asset Management Strategy and RHO’s delivery plan, ensuring appropriate actions are implemented to address underperformance.
• Manage RHO asset budgets, including sinking and cyclical fund balances of currently circa £3m and £2.7m respectively, ensuring effective financial planning and forecasting takes place to deliver RHO’s requirements and the Group’s Asset Management Strategy, and robust controls are in place to monitor spend and produce financial reporting as required to a range of senior stakeholders.
• Lead for compliance with Section 20 of the Landlord and Tenant Act 1985 for all RHO properties, as required, including interpretation of lease requirements, compliance and consultation obligations, and supporting legal challenges with attendance, and/or co-ordinating attendance at tribunals and liaison with solicitors as required.
• Ensure the Group’s Asset Management policies and procedures are implemented, communicated and utilised within RHO, identifying areas where amendments are required as a result of legislative changes, policy updates or customer, stakeholder or business specific needs.
• Provide a consultative service and expertise to RHO colleagues, including the Director, on sensitive and complex asset services matters.
• Leading on co-ordinating the integration of leasehold stock in to the business, as the result of stock transfers and mergers.
• Manage internal and external stakeholders effectively, building constructive working relationships to ensure the delivery of effective asset services on behalf of RHO.
• Manage the performance and development of your team, providing expertise, coaching and other developmental support as required, ensuring a quality service is provided and underperformance is dealt with appropriately.
• Conduct regular reviews of the Asset Management service by working closely with RHO and Asset Services to invite feedback, test new concepts and identify improvement opportunities. Improvement opportunities identified and realised should be in accordance with change management protocols.
• Lead on asset services disputes for RHO, acting as a focal point between the business and supplier to deal with escalated issues and complaints, ensuring effective and timely resolution where possible.
• Work collaboratively with the leadership team to ensure effective delivery of the wider service.
• Maintain accurate asset records, using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.