Lettings Administrator - Build to Rent

Manchester

We're partnering with an established Build to Rent operator to recruit a Lettings Administrator for one of their thriving residential communities in Manchester.

This is an excellent opportunity for someone with a background in lettings, property, or customer service who enjoys delivering a first-class resident experience while supporting the full lettings process. You'll play a key role in creating a welcoming community, driving occupancy, and ensuring a seamless journey for residents from their first enquiry through to move-in and beyond.

The Role

As Lettings Administrator, you'll be responsible for supporting the day-to-day lettings operation, delivering exceptional customer service, and helping to create a vibrant resident community.

Key responsibilities include:

• Managing enquiries and conducting property viewings, converting prospective residents into successful lettings.
• Coordinating the resident application process, including referencing, tenancy administration, and onboarding.
• Providing an outstanding customer experience throughout the resident journey, building strong relationships and resolving queries efficiently.
• Assisting with resident engagement initiatives, including organising community events and activities.
• Keeping property listings accurate and up to date across portals such as Rightmove, Zoopla, and other marketing platforms.
• Supporting the wider on-site team with inspections, property standards, compliance, and general administrative duties.
• Working collaboratively to ensure occupancy targets and service standards are consistently achieved.