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12-month Fixed Term Contract
Hours: 40 hours per week
Days: Five days per week across Mondays to Saturdays, including Bank Holidays
Shifts: 8am – 5pm or 11am – 5pm on a rota basis
Overall Purpose
The Leasing Associate acts as the face of Get Living and plays a key role in the commercial performance of the neighbourhood, ensuring targets are met to maintain optimal occupancy. The Leasing Associate takes prospective clients on the journey from initial enquiry through to completion - delivering a high standard of customer service.
Key Relationships
Internal: Neighbourhood team, wider Get Living team, business support functions, Management company
External: Residents, prospective customers, property management companies, third party suppliers
Key Responsibilities & Accountabilities
- Primary, customer facing representative of Get Living for all current and prospective clients, ensuring they receive an exemplary experience from first enquiry to move-in and on to an enduring residency experience.
- Consistently hit and exceed sales goals for pricing, occupancy and revenue, and contribute towards achieving team quotas.
- Qualify enquiries and match requirements to available homes across the neighbourhood.
- Negotiate new moves, home upgrades, home transfers, and renewals with current residents and new applicants.
- Diary management to conduct tours and other responsibilities. Accompany prospective clients on tours, articulating the Get Living story and promoting the key reasons clients should choose our homes.
- Use IT systems effectively to the benefit of our residents and teams.
- Manage and document the leasing journey using CRM system and software.
- Regularly monitor websites where Get Living property is advertised to check how many properties are online and for how long. Ensure properties are presented accurately on both Get Living website and Rightmove.
- Challenge clients to think differently and enlighten them about Get Living’s unique, service orientated way of renting.
- Efficiently obtain documentation from clients to ensure a speedy handover to the Customer Hub team.
- Strive to deliver nothing short of outstanding customer service at every interaction with clients.
- Continuously develop positive relationships across the neighbourhood and central teams by working collaboratively.
- Constantly seek opportunities to improve personal performance.
- Drive for personal success and inspire others to achieve goals.
- Participate in all relevant learning and development opportunities, keeping knowledge updated at all times.
- Ensure all work complies with the relevant legislation.
- Actively participate in resident events.
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Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
Qualifications & Experience
- Proven experience in customer service and a similar leasing / lettings role in residential property
- Build to rent (BTR) experience (desirable)
- Knowledge of the sales cycle (essential)
- Experience of using CRM tools
- Intermediate understanding of Microsoft Office suite (Outlook, Excel, Word etc.)
Key Skills & Competencies
- Very strong customer service skills
- Excellent verbal and written communication skills including listening and presenting
- Commercial acumen / awareness
- Able to adapt in fast-paced environments and deal with changing situations from quieter periods to busier Peak periods
- Self-motivated and driven
- Excellent team player
Get Living Values
Actively champion our company values:
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- Integrity
- Act with honesty and accountability
- Respect
- Value one another, our customers and environment, building trust and stronger relationships
- Togetherness
- Achieve success as a collective team
- Excellence
- Be inspired to deliver outstanding results and be accountable for achieving success
- Innovation
- Continually improve to achieve positive impact and outcomes
Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio. We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce. We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.
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