Job purpose

To manage a caseload of litigated and non-litigated personal injury claims with a value of up to £100,000.00, ensuring each case is progressed efficiently from initial instruction through to resolution. The role involves overseeing the full lifecycle of claims, applying sound legal judgement and procedural knowledge to achieve timely and cost-effective outcomes for clients and stakeholders.

Key Responsibilities

• To efficiently run a caseload of files which are litigated and non-litigated personal injury claims with a value of up to £100,000, efficiently, proactively, and profitably.
• Ensure that our customers receive gold standard customer care.
• Deal with Fixed Fee and Portal RTA including untraced and uninsured MIB claims with the intention of maximising damages for the customer by pursuing all relevant heads of loss.
• To ensure that appropriate medical and non-medical evidence is obtained in accordance with the relevant track and recoverability.
• To use PI Calculator to assist in the efficient progression of your cases.
• To issue proceedings using the Court Portal.
• Attend conferences, hearings, and CMC’s with Counsel if necessary.
• Advising customers as to litigation/cost risks where appropriate.
• Advising customers about the risks associated with fundamental dishonesty and ensuring that all evidence is closely reviewed and cross-referenced for consistency.
• Ensure any appropriate instructions are obtained from any relevant lay and/or insurance customers, litigation friend, attorney, or Deputy in a timely manner.
• Compliance with professional conduct rules and follow our internal policies and procedures.
• Prioritise Court directions ensuring all directions are complied with in a timely manner.
• Ensure customers are kept informed and up-to-date on a regular basis throughout the life of the claim utilizing technology where appropriate but maintaining a personal connection with our customer throughout.
• Building constructive and positive working relationships with Defendant Solicitors and Insurers with a focus on collaborative working where appropriate.
• Check the authenticity and validity of claims by carrying out due diligence.
• Continually risk assess from the outset and duration of the case to ensure that the prospects of success are sufficient to justify continuance and to extract from cases where prospects of success fall below 51%.
• Ensure that any relevant insurer is kept updated and fully informed as to the progress of any claims to reduce any potential exposure/liability and to increase savings.
• To ensure that correct retainers and rates are sent to the customer and that costs estimates are updated annually and retainer rates reviewed regularly.
• Ensure that the correct medical and other evidence is obtained in order that the claim can be advanced and/or maximized.
• Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letters whenever possible.
• Prioritize incoming daily post/emails and dealing with anything needing urgent attention while the remainder of the post is dealt with expeditiously and in order of importance and productivity.
• May be required to act as an authorized person if requested.