Harcourt Matthews
Legal Process Improvement Manager
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About the Company
A leading UK law firm with a strong reputation across corporate, commercial, and dispute resolution work is seeking an experienced Process Improvement expert to support one of its practice groups. The firm is known for its collaborative culture, high-calibre client base, and investment in operational excellence.
About the Role
This is an opportunity to play a pivotal role at the heart of a high-performing team, working closely with senior leadership to shape strategy and drive performance.
Responsibilities
- Operational and change management - Champion technology adoption, process improvement, and governance across departmental operations.
- Financial performance oversight - Partner with finance stakeholders to monitor departmental profitability, billing performance, and budget planning.
- People strategy leadership - Drive workforce planning, wellbeing, and engagement initiatives to ensure the department is well resourced and supported.
- Lateral hiring and integration - Support senior recruitment processes and oversee the successful integration of new partner and director hires.
- Business development support - Work alongside leadership to track client relationships, feedback programs, and departmental strategy execution.
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Qualifications
Applications can only be considered from those eligible to live & work in the UK without restriction.
Required Skills
- Commercially astute - Financially literate with a strategic, analytical mindset, and strong business acumen.
- Change management expertise - Experienced in developing practical, innovative solutions to live operational challenges.
- Excellent communication skills - Confident engaging and influencing senior stakeholders at all levels.
- Data-driven approach - Skilled in analytics and visual reporting to support informed decision-making.
- Professional services background - Experience within a partnership or professional services environment is highly beneficial.
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Preferred Skills
None specified.
Pay range and compensation package
Competitive Salary + Benefits
Equal Opportunity Statement
Harcourt Matthews is committed to diversity and inclusion.
Harcourt Matthews is acting as an Employment Agency in relation to this vacancy.
Ref: BHJOB3543_6076b
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