Job Description

Responsibilities

• Processing Requests for Information:

  • Primarily responsible for processing requests for information to the Trust from the Coroner.
  • Includes logging, coordinating, and monitoring requests for medical records and retrieving statements.

• Support Service Delivery:

  • Plays an integral role in delivering an excellent support service.
  • Assists and provides administrative support to the Legal Services team, specifically the claims and inquest function.

General Administrative Support

• To provide general administrative support, including scanning, photocopying, filing, and archiving.
• Collating the documentation required by the Coroner and responding to the Coroner enquiry.
• Requesting statements from staff and monitoring completion of these, highlighting those that have exceeded the relevant timeframe to the Legal Services Manager.
• Ensuring the DATIX record is kept up to date and closed with all relevant documentation attached.
• To ensure that any significant issues (e.g., potential adverse publicity, legal proceedings, or serious incidents) are brought to the attention of the Legal Services Manager.
• Download information to the correct file from relevant websites or document transfer systems when requested.
• Log court appearances when required and support staff who are attending court by providing pre-agreed/template advice and support by telephone.
• To type confidential reports and correspondence in line with Trust’s policies and procedures.
• To maintain the confidentiality of patients and other personnel that the post holder may come into contact with.
• To provide administration support before, during, and after meetings as required – including booking meeting rooms, sending invites, and typing notes.