Irwin Mitchell
Legal Support Administrator (6342)
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Job Opening: Legal Support Administrator
Location: Birmingham Department: Support Services
We’re a national law firm with a local reach—making it our priority to provide personalised legal support to individuals and businesses. More than just a law firm, we’re a collaborative team dedicated to helping clients and communities thrive through tough challenges.
Our environment is friendly, inclusive, and soaringly supportive. You’ll love working here because we value every colleague for who you are and what you bring, fostering growth, innovation, and excellence.
We prioritise flexible, enabling working practices, ensuring every colleague has the autonomy to thrive at work. Speak to our Recruitment & Onboarding team for tailored parameters.
About the Role
As a Legal Support Administrator, you’ll be the backbone of our Support Services team in Birmingham. If you enjoy practical administration within a successful, people-focused organisation—working closely with fee earners and Partners—this role is for you.
This is an energetic, high-stakes position. You’ll be quick on your feet, precise, and adept at building relationships, balancing multiple tasks while ensuring seamless support to our senior colleagues.
Responsibilities
Your role will encompass a wide range of crucial tasks, including:
Core Duties:
- Handling email and MS Teams queries for fee earners
- Keeping case files, databases, and systems organised and current
- Managing case file openings/closures across main platforms
- Processing payments for invoices, BACs, cheques, and billing
- Supporting paper and e-bundle preparation
- Compiling digital files in line with audit protocols
- Managing departmental data storage platforms
- Booking fee earner travel and coordinating meetings, while handling expenses
- Overseeing inbound post, printing, scanning
- Coaching Radiology requests through digitally fragmented systems
- Swiftly resolving urgent requests within SLA-required timescales
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Crucial Skills:
✔ Admin experience in fast-paced, regulated, or professional roles ✔ Ability to juggle priorities and deadlines amidst a varied workload ✔ Fine attention to detail with strong record-keeping ability ✔ Clear written and oral communication for internal/external audiences ✔ Proficient in Microsoft Office, quick to onboard new tools ✔ Independent worker who also collaborates effectively
Desirable Qualifications & Experience
A bonus will be demonstrated capability in:
- Legal or healthcare support roles
- Experience using: case management, document workflows, compliance databases
- Managing transactions (invoices, payments, expenses)
- File audits, recordracy, or admin document assembly
- Administrative logistics: meetings, diaries, travel coordination
- Awareness of strict data protection protocols
Benefits
Work-Life Balance:
- Gym membership (Westfield Health) + refunds for select procedures
- Flextime + A Digital Workplace (translateable to hybrid ROI based on team/priorities)
- 25 days annual leave + flexibility (up to 35 hrs extra extendable)
- Top-tier pension schemes
- Paid volunteering: 2 days a year donated to your choice of charity
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Development & Well-Being:
- Flexible by Choice mentorship programme
- Extensive well-being initiatives prioritised through 3 priorities: stress management, longevity, and social bonds
- Regular recognition that means you’re part of a team that’s ranked #1 in Workplace Well-Being for Large Organisations (2024)
Emission & CSR Initiatives:
Our pro bono work and awards reflect our commitment to ddiversity, social responsibility, and environmental sustainability: Our People, Our Community, Our Environment, Our Pro Bono lie at the heart of our culture.
On-Boarding & Employment Screening
We follow a strict inclusion process before joining the Irwin Mitchell Group: a compliance check for UK working eligibility, financial, and criminal background processing via trusted partners, fully GDPR-compliant.
Key Statement
Irwin Mitchell LLP is equal opportunity. All appointed colleagues will be held accountable to our standards of integrity, honesty, and professionalism to safeguard our clients and partners.
Apply today and become part of a firm that synergises professionalism with heart.
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