Oculus Legal Group
Legal Support Team Leader
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Hiring: Legal Support Team Leader | Top 500 Law Firm
£27,000 – £30,000
Shrewsbury, Telford, Hereford, Oswestry
An exciting opportunity for a Legal Support Team Leader to join a Top Tier Legal 500 firm as part of their Legal Support Services Team, with roles available across Telford, Shrewsbury, Oswestry, and Hereford. This is a pivotal leadership position, offering the chance to play a key role in shaping the performance, efficiency, and overall delivery of a central support function within a highly regarded and forward-thinking firm.
You will be joining a forward-thinking firm with a strong reputation for excellence, collaboration, and employee development. This is an excellent opportunity for someone with leadership experience looking to step into a role with real operational impact and responsibility across a busy, multi-functional support department.
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The Role:
- Provide operational leadership and line management to the Legal Support Services Team
- Oversee telephony, front of house client services, and legal administrative assistants
- Manage day-to-day operations, rotas, and workflow distribution
- Conduct regular 1-1 meetings and performance reviews
- Monitor KPIs, productivity, and service levels, taking action where required
- Support and manage disciplinary and HR processes where necessary
- Ensure accurate processing of legal documentation, dictations, and correspondence
- Oversee file opening, closures, archiving, and document management systems
- Maintain high standards across all administrative and practice management systems
- Support lawyers across the firm by ensuring an efficient and reliable support function
About you:
- Strong background in HR and general administration
- Confident leadership and delegation skills
- Ability to manage performance and support team development
- Strong organisational skills and attention to detail
- Ability to work under pressure and manage competing priorities
- Legal experience is not essential – open to candidates from any industry background
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What’s on offer?
- 25 days annual leave plus Bank Holidays (increasing with service)
- Enhanced maternity and paternity pay
- Annual bonus scheme (2%–4% for exceeding targets)
- Long service awards
- Cycle to work and tech schemes
- Firm-wide social events
- Westfield Health Employee Assistance Programme (including GP access, counselling, and healthcare contributions)
- Group life assurance scheme
- Discount on legal fees
Are you an experienced team leader looking to step into a key operational role within a supportive and forward-thinking firm? Get in touch today to find out more.
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